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The right topic, and someone the community members trust is asking the questions.
• Everyone is different, and every topic is different, so methods should be adaptable.
• Understand the people and the organization you are engaging with.
• Surveys are best when they have specific questions to be answered.
• One-on-one conversation is best for generating new ideas.
Make sure everyone knows the purpose of the questions and what will happen with the information. Set realistic expectations about what can be accomplished with this engagement. Have conversations about:
• Pay options (i.e. cash, cheque, VISA gift card etc.)
• Work schedules and consistency
• Job timelines and potential future work
• Role and work objectives
• Training
• Lived or living experience informing the work
• Benefits (i.e. sick pay, vacation days)
• Limitations of team members and the project
• Use open ended questions that start with “What, how, describe, tell me…
Everyone who has a stake in the topic or issue is welcome to participate.
• Don’t make signing up in advance a requirement of being involved.
• Go to where the people are with “pop-up” conversations.
• Embedded Gender-Based Analysis (GBA+)
• Reflective cultural humility and applied anti-racism
• Accessability oriented
Participants are respected and input is important no matter who you are or how you present.
• Sometimes survival is more important. Engagement can wait.
• People’s time is valuable.
• Let participants know how their input will make a difference.
Participants feel safe, both physically and emotionally.
• Have a warm and friendly approach. • Building trust is important in engagement!
• Involve peer support facilitators and researchers.
The results are shared with participants, and commitments are honoured.
• If lots of engagement has been done with this group, let them know how this is different.
Regularly check in (not just once)
• Provide training for people to be involved in collaboration and decision-making.
Promote community collaborators access to:
• Workers’ rights and benefits, including a variety of pay options and choice, best practices, pay standards, and workers rights information
• Emotional supports (i.e. debriefing) & make these peer-based where possible
• Role supports (i.e. training, tools, supplies)
• Communication pathways with management, administration and decision-makers
• Relationship-building opportunities between workers and other networks Peer mentoring
Advocate for & try to make better
• Jobs, including full-time positions that are integrated into the agency
• Pay that is bench marked against others in same or similar positions (at least)
• Job advancement and diverse career pathways
• WORD OF MOUTH Through staff, volunteers outreach teams, peer support, or people you know.
• PEER SUPPORT WORKERS Trusted people that can spread the word!
• PRESENTATIONS Online videos, podcasts, in person.
• PRINTED MATERIAL Posters, pamphlets, handouts, flyers, ads in the newspaper, billboards, Megaphone Magazine.
• SOCIAL MEDIA Be agile and open to different paths! Text messages, Facebook, Instagram, Snapchat, Twitter, and Youtube.
• APPS & WEBSITES Client section on your website, create an app.
• STORYTELLING Shared through social media, online, in writing, or in-person.
• FOCUS GROUPS A small group (6-8 people) discusses ideas and generates opinions. Recommended pay: $25/h per person (BCCDC, 2018)
• INTERVIEWS & CONVERSATIONS Face-to-face, and a great way to generate new ideas. Recommended pay: $25/h per person (BCCDC, 2018)
• MOTIVATIONAL INTERVIEWING Goal-oriented method of interviewing that allows the client to direct change.
• SURVEYS Efficient way to gather information from a large number of participants
• MEETINGS Regular meetings for two-way conversations.
• WORKSHOPS Larger engagement sessions
• COMMUNITY LIAISONS Expert ‘bridge builder’ that advises organizations about an underrepresented community.
• COMMISSIONS A group of people that advises organizations about an underrepresented community.
• PARTNERSHIPS IN DECISION MAKING Clients sit on the board of directors, advisory committees, and task forces.
• ADVISORY COMMITTEES A group of people that advises about decision making.
• SPEAKERS’ BUREAUS People should be provided training on how to tell their story.
• DECISION MAKING A group of participants/clients are tasked with making decisions.
• PARTICIPATORY BUDGETING A democratic process for spending part of a public or organizational budget.
• TRAINING Train clients to develop their advocacy and leadership skills.
Greater Victoria Coalition to End Homelessness (2017)
Greater Victoria Coalition to End Homelessness (2017)
Greater Victoria Coalition to End Homelessness (2017)
Greater Victoria Coalition to End Homelessness (2017)
Greater Victoria Coalition to End Homelessness (2016)
Greater Victoria Coalition to End Homelessness (2015)
FNHA & CDC (2021)
Peer2Peer (CDC, 2021)