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Free and Low-Cost Food Asset Map
Free and Low-Cost Food Asset Map
Food Supports
Food Supports
Food Bank & Community Meals
Food Bank & Community Meals
Greater Vancouver Food Bank
Greater Vancouver Food Bank
604.876.3601 | www.foodbank.bc.ca
Offers a 2-3 day food supplement at various locations as well as baby food, formula, and diapers for qualifying infants. Registration is open to residents of Burnaby, New West, Vancouver, and the North Shore. Also offers workshops, training, and various food programs. Call or visit the website for more information.
8345 Winston Street, Burnaby | Open Tues, 3-7pm; Wed-Sat, 10am-2pm.
613 Queens Ave, New West | Open Thurs, 9:30am-12:30pm.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
North: 604.294.5444 | South: 604.431.0400
www.burnabynh.ca | northfoodhub@burnabynh.ca | southfoodhub@burnabynh.ca
Coordinates nine community food hubs in Burnaby. Call or email for more information.
Don’t Go Hungry
Don’t Go Hungry
604.836.8400 | www.dontgohungry.ca
Provides grocery hampers every Saturday at four locations for Burnaby and New West residents who need food support.
1320 Seventh Ave, New West, 12:30-1pm.
920 Ewen Ave, New West, 1:30-2pm.
403 Columbia St E, New West, 1:30-2pm.
7457 Edmonds St, Burnaby, 12:30-1pm.
Holy Trinity Cathedral
Holy Trinity Cathedral
604.521.2511 514 | Carnarvon St, New West
Provides a free brunch every Sat, 11am-12pm.
Muslim Food Bank Services
Muslim Food Bank Services
1.866.248.3868 | www.muslimfoodbank.com | coordinator@muslimfoodbank.com
Provides food to individuals and families in need, including those with special dietary needs such as halal, kosher, vegetarian, and vegan. Serves the Muslim community, and persons from all faith groups and cultural communities. Registration is required, but first time recipients may access a one-time emergency food hamper.
Ryan’s Rainbow: Emergency Food Outreach
Ryan’s Rainbow: Emergency Food Outreach
604.761.4357
1600 Cliff Ave, Burnaby
Offers weekly food hampers to families in need. Baby supplies are available, if needed. All persons expressing need will be helped, no questions asked.
Open Thurs, 10:30am-4pm
Quest Food Exchange
Quest Food Exchange
604.553.0636 | www.questoutreach.org
7753-6th St, Burnaby
Provides dignified access to a variety of affordable and healthy foods to people facing food security challenges. Referrals can be obtained from a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional. Those with food bank ID, or have ministry assistance confirmation don’t require a referral.
Open Mon-Fri, 9am-5:45pm; Sat, 9am-3:45pm; Sun, 10am-3pm.
Salvation Army – Metrotown
Salvation Army – Metrotown
604.437.1521 6125 | Nelson Ave, Burnaby
Food bank open Mon, 10am-12pm. Soup kitchen Mon, 5:30pm, at 7135 Walker Avenue.
Salvation Army – New Westminster
Salvation Army – New Westminster
604.521.2421 325-6th St, New West Offers food assistance for New West and Tri-Cities residents on Mon, 1-2pm, and Burnaby residents on Fri, 12pm. Call to make an appointment for registration prior to service. No registration is required for first time recipients. Free Saturday Brunch Program at 10am, no registration required. Bread, milk, and sweets are available to all residents Wed, 12pm. Food hampers are given out every 30 days for residents.
St. Barnabas Anglican Church
St. Barnabas Anglican Church
604.526.6646 | 1010-5th Ave, New West
Provides free lunch Thurs, 11am-12pm. New West residents may access grab and go grocery hampers Fri, 10-11:30am.
Society to End Homelessness in Burnaby —Outreach Resource Centre
Society to End Homelessness in Burnaby —Outreach Resource Centre
604.200.0712 | Bonsor Skate Park (@ Jubilee & Imperial), Wed, 9:30-11am.
Offers a hot meal, food bank bag, harm reduction, and an opportunity to meet Progressive Housing and Spirit of the Children outreach workers. Southside Church, 7135 Walker Ave, Thurs, 9-11:30am. Offers hot meals, clothing, toiletries, foot care, medical care by a Nurse Practitioner, harm reduction, vaccine registration, tax clinic, advocacy services, and opportunities to meet outreach workers. Wifi available onsite. Haircuts are offered the last Thursday of each month.
Union Gospel Mission
Union Gospel Mission
604.525.8989 | 658 Clarkson St, New West
Provides a free out the door breakfast Mon-Fri, 8:30-9:30am, and lunch, 11am-12pm.
Food Delivery Programs
Food Delivery Programs
Burnaby Meals on Wheel
Burnaby Meals on Wheel
604.299.5754 www.BurnabyMeals.ca
Provides nutritious local and affordable food to people who for physical, mental health, social or economic reasons are unable to meet their dietary needs. Delivers hot Western, Vegetarian and Chinese meals, frozen Western main courses and bag lunches, Mon, Wed, & Fri.
New Westminster Meals on Wheels
New Westminster Meals on Wheels
604.520.6621 www.seniorsservicessociety.ca/smow.htm
Delivers fresh, nutritious, and affordable meals to New West residents 60+. Japanese-Style
Meals on Wheels
Meals on Wheels
604.687.2172 www.tonarigumi.ca/services/service-list
Delivers Japanese-style lunch boxes on Tuesdays to homebound seniors in Burnaby.
Better Meals
Better Meals
604.299.1877 www.bettermeals.ca 1.888.838.1888
Offers a wide selection of affordable, nutritious, and ready-to-eat full course meals and à la carte food items. Offers regular diabetic and low sodium as well as finely minced meals.
Casalinga Food Service
Casalinga Food Service
604.435.1994 www.casalinga.ca
Offers delivery of complete ready-made meals, including choices from vegan, gluten-free, and regular menus.
Dairyland Home Service
Dairyland Home Service
1.877.341.8700 www.morethanmilk.ca
Offers regularly scheduled delivery services of about 500 products including dairy products, fresh baked goods, juices, soups, pastas and cereals, and household products.
Community Gardens
Community Gardens
Allotment Garden
Allotment Garden
www.baraga.ca directors@baraga.ca Garden site: 7528 Meadow Ave, Burnaby Heights
Neighbourhood Garden
Neighbourhood Garden
heightsgrdn@gmail.com Garden site: 3897 Pender St, Burnaby
North East Burnaby Organic Community Garden
North East Burnaby Organic Community Garden
www.nebcagarden.org nebcagarden@gmail.com
Garden Site: Stoney Creek School, 2740 Beaverbrook Cres, Burnaby
New West Community Gardening Society
New West Community Gardening Society
www.nwcgs.ca nwcommunitygarden@gmail.com
Provides garden lots in various locations in New West.
Port Royal Community Garden
Port Royal Community Garden
604.525.7388 c/o Queensborough Community Centre Garden site: 86 Star Cres at foot of Ewen Ave, New West
Stride Community School Garden
Stride Community School Garden
stridegarden@gmail.com Garden Site: 7070 14th Ave, Burnaby
Farmers Markets
Farmers Markets
Artisan Farmers’ Markets
Artisan Farmers’ Markets
www.artisanmarkets.ca
Burnaby Artisan Farmers’ Market
Burnaby Artisan Farmers’ Market
burnaby@artisanmarkets.ca
Burnaby City Hall (north lot), 4949 Canada Way at Deer Lake Pkwy, Sat, 10am-2pm, May-Oct.
New West Farmers Market
New West Farmers Market
778.928.7236 www.newwestfarmers.ca
Tipperary Park – 4th St and Royal Ave, New West Thurs, 3-7pm, Apr 1-Nov 4
BC Farmers’ Nutrition Coupon Program
BC Farmers’ Nutrition Coupon Program
604.734.9797 www.bcfarmersmarket.org/coupon-program
Provides farmers’ market coupons to families, pregnant women, and seniors with lower income
Health & Wellness
Health & Wellness
Health Services
Health Services
HealthLink
HealthLink
BC 24-hr: 811 www.healthlinkbc.ca TTY: 711 Multilingual, non-emergency health information and referral; speak with a nurse, pharmacist or dietitian.
BC Emergency Health Services
BC Emergency Health Services
604.872.5151 www.bcehs.ca
Provides critical care program, dispatch, emergency management, transport services, and ambulance billing through BC Ambulance Services and BC Patient Transport Network.
BC Cancer Screening Programs
BC Cancer Screening Programs
www.bccancer.bc.ca/screening
Provides information and booking for breast, colon, and cervical cancer screening.
Breast Cancer Screening
Breast Cancer Screening
1.800.663.9203 Cervical Cancer Screening 1.877.702.6566 Colon Cancer Screening 1.877.702.6566
BC Drug & Poison Information Centre
BC Drug & Poison Information Centre
604.682.5050 www.dpic.org 24-hr telephone support and advice on poisoning and drug overdoses. Help is available in over 150 languages.
College of Physicians & Surgeons of BC
College of Physicians & Surgeons of BC
604.733.7758 www.cpsbc.ca Provides contact info for doctors accepting new patients.
BC Healthy Kids Program
BC Healthy Kids Program
1.866.866.0800 www.gov.bc.ca (Search>Healthy Kids)
Helps low income families with the cost of basic dental care, prescription eyewear, and hearing assistance for their children, including dependent children up to 18yrs whose families receive MSP premium assistance through the Ministry of Health.
Food Skills for Families
Food Skills for Families
foodskillsBC@bccdc.ca www.bccdc.ca/our-services/programs/food-skills-for-families
Connects people in the kitchen, teaches hands-on cooking skills, healthy eating, and wise grocery shopping choices. Program is also adapted for use with Indigenous communities, new immigrants, South Asian communities, active seniors, and families with low income.
Healthy Families BC
Healthy Families BC
healthyfamiliesbc@gov.bc.ca www.healthyfamiliesbc.ca
Provides resources aimed at improving the health and well-being of British Columbians at every stage of life.
Health Insurance BC
Health Insurance BC
604.683.7151 www.health.gov.bc.ca
Provides information on Pharmacare, Fair Pharmacare, and the Medical Services Plan.
Health Protection Office
Health Protection Office
604.587.3936 —Community Care Facilities Licensing Officers issue licenses, monitor, and inspect facilities, respond to complaints and investigate allegations of unsafe, inappropriate or abusive care in licensed facilities.
Fraser Health Authority
Fraser Health Authority
www.fraserhealth.ca Fraser Health Crisis Line 24-hr: 604.951.8855
Public Health General Info
Public Health General Info
Bby: 604.918.7605
New West: 604.777.6740
Home Health Service Line
Home Health Service Line
New Intake: 1.855.412.2121 Bby: 604.918.7447 New West: 604.777.6700
Immunize BC www.immunizebc.ca Provides evidence-based immunization information and tools for BC residents
Hospitals
Hospitals
Burnaby Hospital
Burnaby Hospital
604.434.4211 3935 Kincaid St, Burnaby Royal Columbian Hospital 604.520.4253 330 E. Columbia St, New West
BC Children’s Hospital
BC Children’s Hospital
604.875.2345 www.bcchildrens.ca 4480 Oak St, Vancouver
BC Women’s Hospital & Health Centre
BC Women’s Hospital & Health Centre
604.875.2424 www.bcwomens.ca Visiting Info Line: 604.875.2929 4500 Oak St, Vancouver
Walk-In Services
Walk-In Services
Edmonds Urgent & Primary Care Centre
Edmonds Urgent & Primary Care Centre
604.519.3787 www.fraserhealth.ca/urgentcare
201-7315 Edmonds Street, Burnaby
10th Street Medicentre
10th Street Medicentre
604.526.3308 75-10th St, New West
Brentwood Medical Clinic 604.294.8540 www.brentwoodwalk-inclinic.com 212-4567 Lougheed Hwy, Burnaby
Dawson Medical Clinic
Dawson Medical Clinic
604.564.8555 www.dawsonmedicalclinic.ca 4238 Dawson St, Burnaby Heights Medical Centre 604.298.4491 3990 Hastings St, Burnaby
Highgate Medical Centre
Highgate Medical Centre
604.777.9101 103-7188 Kingsway, Burnaby
Kensington Children’s Medical Clinic
Kensington Children’s Medical Clinic
604.299.9769 www.kensingtonmedicalclinic.com 6548 E. Hastings St, Burnaby
Metrohealth Clinic
Metrohealth Clinic
604.433.8888 www.metrohealthclinic.ca 4879 Kingsway, Burnaby
Old Orchard Medical Walk-In Clinic
Old Orchard Medical Walk-In Clinic
604.431.6585 www.burnabymedicalclinic.com 11-4429 Kingsway, Burnaby
Royal Columbia Medical Clinic
Royal Columbia Medical Clinic
604.522.7363 www.royalcolumbiamedicalclinic.ca 107-301 E. Columbia St, New West
Welcome Medical Clinic
Welcome Medical Clinic
604.526.1303 www.welcomemedical.ca 105-7885 6th St, Burnaby
Dental Health Services
Dental Health Services
British Columbia Dental Association
British Columbia Dental Association
604.736.7202 www.bcdental.org
Provides contact information for dentists accepting new patients. Reduced cost clinics are listed on the website.
CDI College
CDI College
604.437.8585 —Certified Dental Assisting Program 5th Fl, 5201 Kingsway, Burnaby Students offer free dental services (polishing, desensitizing, sealants, x-rays, and fluoride treatments) to the public. Call in advance to book an appointment.
Halo Dental Clinic
Halo Dental Clinic
604.544.8875 www.halodental.ca
Patients on ministry and income assistance are welcomed. Offers convenient hours, free parking, and student discounts. Wheelchair accessible.
Mid-Main Health Centre —Dental Clinic
Mid-Main Health Centre —Dental Clinic
604.873.3602 www.midmain.net 3998 Main St, Vancouver
Provides services at discounted rates for individuals with no dental coverage.
UBC Dental Clinic
UBC Dental Clinic
604.822.2112 www.dentistry.ubc.ca/treatment
Students provide a range of dental services for adult and geriatric patients at reduced rates.
Vancouver Aboriginal Health Society Dental Clinic
Vancouver Aboriginal Health Society Dental Clinic
www.vahs.life 604.254.9900 455 E. Hastings St, Vancouver dentalclinic@vahs.life
Not-for-profit emergency and basic dental clinic welcomes Aboriginal and non-Aboriginal people, with no income or people with dental insurance. Donations based on internal suggested fee guide. VAHS reserves the right to accept/ screen patients. Call for more information.
VCC Dental Hygiene Clinic
VCC Dental Hygiene Clinic
604.443.8499 www.vcc.ca/services/eat-shop--more/dental-clinic
Call for current program details on services, discounted fees, and times of operation. Limited services available.
UBC Dental Hygiene Program
UBC Dental Hygiene Program
604.822.2112 www.dentistry.ubc.ca/dental-hygiene-degree-program
Offered Mon-Fri at UBC Clinic. Call for a screening appointment.
Substance Use Support
Substance Use Support
Alcohol & Drug Information & Referral
Alcohol & Drug Information & Referral
604.660.9382 www.bc211.ca info@bc211.ca
Provides 24-hr information and referral to counselling, detox, residential treatment centres, and self-help groups.
Stop Overdose BC
Stop Overdose BC
www.stopoverdose.gov.bc.ca
Learn to recognize the risks and signs of overdose and how to respond to save lives. Information on how and when to use naloxone, tips on talking openly with loved ones, and find supervised consumption/overdose prevention services.
Toward the Heart
Toward the Heart
https://towardtheheart.com/site-finder
Provides a comprehensive list of harm reduction and Take Home Naloxone sites across the province. Harm reduction sites offer sharps disposal and some offer drug checking.
BC Lung Association —QuitNow
BC Lung Association —QuitNow
1.877.455.2233 www.quitnow.ca
Provides free, confidential information, and support for people wanting to quit smoking.
Burnaby Substance Use Services
Burnaby Substance Use Services
604.777.6870
Provides free confidential counselling for those who are concerned about their own or another’s alcohol and drug use. Outreach services for older adults available.
Charlford House Society for Women
Charlford House Society for Women
604.420.4626 www.charlfordhouse.ca
Provides a supportive recovery home for women who are ready to move on from their substance addiction.
Creekside DEW
Creekside DEW
604.585.5610
Provides a supportive day program to clients in early recovery and to individuals whose substance misuse does not require in-patient withdrawal management. Virtual services available.
Creekside Withdrawal Management
Creekside Withdrawal Management
604.587.3755
Provides in-patient withdrawal management services including assessment, substance use education, counselling, medical, and nursing care.
Creekside Youth Detox Program
Creekside Youth Detox Program
604.587.3755 Offers an in-patient medical withdrawal program for youth 14-18yrs. This longer-stay regional service provides stabilization and safety, assessment, and referral to residential services.
Last Door Recovery Centre
Last Door Recovery Centre
www.lastdoor.org
Provides bed-based addiction treatment for adult men and youth who are experiencing problematic substance misuse, gambling or media addictions. Post treatment transitional living and support services for families are also available.
Recovery Centre (19+)
Recovery Centre (19+)
604.525.9771
Youth Program Centre
Youth Program Centre
604.520.3587 (Male-identified, 14-18yrs)
Perspectives Substance Use Counselling Services
Perspectives Substance Use Counselling Services
www.fraserside.bc.ca 604.522.3722 x101
Free counselling services to anyone who is affected, either directly or indirectly, by the misuse of alcohol or other drugs. Prevention services are available for persons at risk.
Phoenix Centre Drug & Alcohol Recovery & Education
Phoenix Centre Drug & Alcohol Recovery & Education
www.phoenixsociety.com 604.583.7166
Offers residential addiction services, transitional housing, education programs, and employment assistance.
Problem Gambling Helpline
Problem Gambling Helpline
1.888.795.6111 www.bcresponsiblegambling.ca
Provides 24-hr information and referral to community resources, counselling services, prevention resources, and self-help resources, in multiple languages.
Quibble Creek Sobering & Assessment Centre
Quibble Creek Sobering & Assessment Centre
604.580.4965
Provides a safe and supportive environment for individuals under the influence of alcohol and/or drugs to sober up from intoxication. Centre also provides safe consumption services for IV users. Open 24/7.
Support Groups
Support Groups
The following anonymous groups provide addiction and recovery support for persons dealing with their own or another’s addictions. Call for meeting dates and times.
Alcoholics Anonymous
Alcoholics Anonymous
24-hr: 604.434.3933 www.vancouveraa.ca Al-Anon/Alateen
604.688.1716 www.bcyukon-al-anon.org
Cocaine Anonymous
Cocaine Anonymous
604.662.8500 www.ca-bc.org
Gamblers Anonymous
Gamblers Anonymous
1.855.222.5542 www.gabc.ca Nar-Anon
604.878.8844 www.nar-anon.org
Support groups for family and friends of compulsive drug users.
Narcotics Anonymous
Narcotics Anonymous
604.873.1018 www.bcrna.ca
Offering virtual support meetings. Call for more information.
Overeaters Anonymous
Overeaters Anonymous
24-hr: 604.878.4575 www.oaseatosky.com oaseatosky@gmail.com
Support group of men and women in recovery from compulsive eating, bulimia or anorexia.
Parents Forever
Parents Forever
604.524.4230 www.parentsforever.ca fkenny@uniserve.com
Support group for parents and families of loved ones struggling with substance abuse
Mental Health Resources
Mental Health Resources
Crisis Line
Crisis Line
24-hr Distress Line: 604.872.3311 www.crisiscentre.bc.ca
Suicide Line 1.800.784.2433 310
Mental Health Support Distress Line 310.6789
Seniors Distress Line 604.872.1234
Fraser Health Mental Health Centres
Fraser Health Mental Health Centres
Bby: 604.453.1900 New West: 604.777.6800
Anxiety Canada
Anxiety Canada
www.anxietycanada.com
Promotes awareness of anxiety disorders, and provides information and resources for individuals wanting to manage their own anxiety, including free online resources and self-help toolkits for children, adults, and parents.
Mindshift CBT
Mindshift CBT
Free downloadable app for learning how to manage your anxiety through scientifically proven strategies, and virtual group treatment program based on Cognitive Behavioural Therapy.
BounceBack
BounceBack
604.874.7881 Free skill-building program obtained by a doctor’s, nurse practitioner’s, psychiatrist referral, or through self-referral online at bouncebackbc.ca. Serves youth 15+ and adults experiencing mild to moderate stress, depression, or anxiety. Translations available in French, Punjabi, Mandarin, and Cantonese.
Canadian Mental Health Association
Canadian Mental Health Association
604.872.4902 —Vancouver-Fraser Branch
www.vancouver-fraser.cmha.bc.ca
Provides education and community-based research, programs, and services to those impacted by mental illness. Also offers COVID related support. For more information on workshops, resources, and events, please check website.
Child & Youth Mental Health Program
Child & Youth Mental Health Program
Ministry of Children and Family Development provides community-based specialized mental health services for children and youth 6-18yrs. Services are accessed through a walk-in intake clinic; no appointment necessary. Call for dates and times.
102-4430 Halifax St, Burnaby 778.572.2370
202-7645 Kingsway, Burnaby 604.660.9544
201-1065 Columbia St, New West 604.660.9495
Early Psychosis Intervention
Early Psychosis Intervention
604.777.8386 www.earlypsychosis.ca
Promotes early detection of psychosis, education, and direction for getting help. Serves 13-30yrs.
Infant & Early Childhood Mental Health Program
Infant & Early Childhood Mental Health Program
102-4430 Halifax St, Burnaby 778.572.2370
Ministry of Children and Family Development provides mental health services for infants and children up to 6yrs.
FamilySmart
FamilySmart
604.878.3400 www.familysmart.ca info@familysmart.ca
Offers peer support, resources, and information about child and youth mental health services.
Fraserside Community Services Society
Fraserside Community Services Society
604.522.3722 www.fraserside.bc.ca
Provides assisted living, supported housing, transitional housing, and member-directed clubhouse for adults with mental health challenges.
Foundry
Foundry
www.foundrybc.ca info@foundrybc.ca
Offers young people 12-24yrs health and wellness resources, services, and support online and through integrated service centres.
Kelty Mental Health Resource Centre
Kelty Mental Health Resource Centre
604.875.2084 www.keltymentalhealth.ca keltycentre@cw.bc.ca
Provides information, support, and resources on mental health, medications, and substance use issues for children and youth under 24yrs and their families. Also provides parent peer support. Access at Children’s Hospital.
Mood Disorders Association of BC
Mood Disorders Association of BC
604.873.0103 www.mdabc.net
Provides information, education, counselling, psychiatric services, repetitive transcranial magnetic stimulation treatments (rTMS), food as medicine, and art therapy. Offers various support groups for people and their families living with a mood disorder or other mental illness.
Sexual Health Resources
Sexual Health Resources
Rape Crisis Line
Rape Crisis Line
24-hr: 604.872.8212 —Rape Relief & Women’s Shelter TDD: 604.877.0958 www.rapereliefshelter.bc.ca —WAVAW Rape Crisis Centre 604.255.6344 www.wavaw.ca
Options for Sexual Health Clinics
Options for Sexual Health Clinics
604.731.4252 www.optionsforsexualhealth.org (Clinics)
Provides a range of free, confidential services including STI testing and treatment, pregnancy testing and counselling, physical exams, affordable birth control, and more. Serves all genders, orientations, and ages. By appointment only.
4734 Imperial St, Burnaby, Wed, 5:30-8:30pm. 3550 E. Hastings St, Vancouver, Mon, Tues, Thurs, 7-9pm.
Sex Sense Line
Sex Sense Line
604.731.7803 www.optionsforsexualhealth.org/sex-sense/
Provides free, confidential information, and referral for sexual health issues including sexuality, birth control, STIs, emergency contraception, and pregnancy options.
Smart Sex Resource
Smart Sex Resource
604.707.5600 www.smartsexresource.com
Information and resources are provided by the BC Centre for Disease Control
Health Organizations
Health Organizations
Alzheimer Society of BC—Fraser Region
Alzheimer Society of BC—Fraser Region
604.298.0780 www.alzheimer.ca/en/bc
Provides information, education, and support to family, friends, and individuals affected by Alzheimer’s disease and other dementias. First Link dementia support services for patients and caregivers, including early-stage support groups, “First Link” referrals and “Minds in Motion”, a social and recreation program.
—First Link Dementia Helpline 604.681.8651
Arthritis Society
Arthritis Society
1.800.321.1433 —BC & Yukon Division www.arthritis.ca
Provides information, programs, events, and informational material on arthritis.
Autism BC
Autism BC
604.434.0880 www.autismbc.ca
Offers inclusive society for information, support, and education to people on the autism spectrum and their loved ones. Workshops, events, referrals to community support, and an online newsletter are available.
BC Brain Injury Association
BC Brain Injury Association
www.brainstreams.ca info@brainstreams.ca
Promotes a better quality of life for those living with acquired brain injury through education, information, prevention, support, and systemic advocacy.
BC Epilepsy Society
BC Epilepsy Society
604.875.6704 www.bcepilepsy.com
Offers free education, resources, advocacy, and support services to persons and their families living with epilepsy. No barrier clinics are available throughout BC; services also available by phone, email or online.
BC Lung Association
BC Lung Association
604.731.5864 www.bc.lung.ca
Provides educational and community programs about respiratory diseases including asthma, COPD, lung cancer, pulmonary fibrosis, sleep apnea, and other lung related conditions. Also offers smoking/vaping cessation services and information about indoor and outdoor air quality.
BC Schizophrenia Society
BC Schizophrenia Society
604.270.7841 www.bcss.org
Provides information, education, and non-therapeutic support groups for families with relatives who have schizophrenia or other serious persistent mental illnesses.
Canadian Cancer Society
Canadian Cancer Society
Info Line: 1.888.939.3333 www.cancer.ca
Offers support to cancer patients and their families. Provides information, public education, financial aid, advocacy, prevention initiatives, and support groups.
Canadian Liver Foundation
Canadian Liver Foundation
604.707.6430 —BC/Yukon Chapter www.liver.ca
Provides information and support programs for people living with liver disease.
Cerebral Palsy Association of BC
Cerebral Palsy Association of BC
604.408.9484 www.bccerebralpalsy.com info@bccerebralpalsy.ca
Provides information and assistance to persons living with Cerebral Palsy and other disabilities. Programs and services offered across BC.
CNIB Foundation
CNIB Foundation
604.431.2121 www.cnib.ca
Offers innovative programs designed to empower people of all ages who are impacted by blindness through knowledge, skills, and confidence in order to remove barriers in pursuit of the life they choose.
Diabetes Canada
Diabetes Canada
1.800.226.8464 www.diabetes.ca
Provides diabetes related information, summer camps, advocacy, and referral services.
Down Syndrome Resource Foundation
Down Syndrome Resource Foundation
604.444.3773 www.DSRF.org
Offers innovative programs and interventions for children and adults with Down syndrome and other developmental disabilities. Programs include speech and language development, behavioural support, mental wellness, reading and communications, and occupational therapy. Group adult programs are offered focusing on literacy, math, and social communication. Information and support available for families and professionals.
GI Society
GI Society
604.873.4876 www.badgut.org
Provides trusted information, resources, and research on a wide range of gastrointestinal diseases and disorders.
Heart and Stroke Foundation of Canada
Heart and Stroke Foundation of Canada
604.342.8070 www.heartandstroke.ca
Provides heart disease and stroke related information. Also educates public about healthy lifestyles.
IMPACT Parkinson’s
IMPACT Parkinson’s
604.525.2631 www.impactparkinsons.com
Offers “Let’s Talk LOUD”, a virtual group program providing voice therapy for people with Parkinson’s.
Kidney Foundation of Canada —BC & Yukon Branch
Kidney Foundation of Canada —BC & Yukon Branch
www.kidney.ca/bc 604.736.9775
Provides information, referral, and education about kidney and related diseases.
MEFM Society of BC
MEFM Society of BC
604.878.7707 (Myalgic Encephalomyelitis, Chronic Fatigue Syndrome & Fibromyalgia) www.mefm.bc.ca
Provides information, referrals to support groups, and educational material to patients and their families.
Multiple Sclerosis Society of Canada
Multiple Sclerosis Society of Canada
604.689.3144 —BC & Yukon Division www.mssociety.ca
Provides information, referral, legal, and support services to persons living with MS.
Muscular Dystrophy Canada
Muscular Dystrophy Canada
1.800.567.2873 www.muscle.ca
Provides information and assistance to persons living with muscular dystrophy or neuromuscular disorders.
Osteoporosis Canada
Osteoporosis Canada
604.685.2582 www.osteoporosis.ca 1.800.463.6842
Provides medical information to patients, professionals, and the public. Services include free publications, educational programs, and referrals to local resources.
Parkinson Society British Columbia
Parkinson Society British Columbia
604.662.3240 www.parkinson.bc.ca
Offers support, information, and education for people with Parkinson’s, caregivers, and health care professionals.
Prostate Cancer Foundation BC
Prostate Cancer Foundation BC
604.574.4012 www.prostatecancerbc.ca
Virtual meetings available; check website for meeting schedule and more information.
Stroke Recovery Association of BC
Stroke Recovery Association of BC
604.688.3603 www.strokerecoverybc.ca
Provides information and programs including virtual services to assist stroke recovery. Resource publications and newsletters are available in several languages.
Wavefront Centre for Communication
Wavefront Centre for Communication
604.736.7391 Accessibility TTY: 604.736.2527 www.wavefrontcentre.ca
Provides a full range of programs and services, including audiology, interpreting, counselling, employment counselling, seniors outreach program, and communication devices. Also offers informative classes, job finding clubs, and a resource centre for job seekers.
Pain BC Society
Pain BC Society
1.844.880.0818 www.painbc.ca
Provides support, education, and resources for those living with chronic pain conditions
MLA Contact Information
MLA Contact Information
Anne Kang
Anne Kang
MLA Burnaby-Deer Lake 105-6411 Nelson Ave Burnaby, BC V5H 4H3 604-775-0565 Anne.Kang.MLA@leg.bc.ca
Anne Kang
Anne Kang
MLA Burnaby-Deer Lake 105-6411 Nelson Ave Burnaby, BC V5H 4H3 604-775-0565 Anne.Kang.MLA@leg.bc.ca
Anne Kang
Anne Kang
MLA Burnaby-Deer Lake 105-6411 Nelson Ave Burnaby, BC V5H 4H3 604-775-0565 Anne.Kang.MLA@leg.bc.ca
Raj Chouhan
Raj Chouhan
MLA Burnaby-Edmonds 5234 Rumble Street Burnaby, BC V5J 2B6 604-660-7301 Raj.Chouhan.MLA@leg.bc.ca
Jennifer Whiteside
Jennifer Whiteside
MLA New Westminster New constituency office location coming soon! 604-775-2101 jennifer.whiteside.mla@leg.bc.ca
Aman Singh
Aman Singh
Richmond - Queensborough 12560 Bridgeport Road Richmond, BC V6V 2N5 604-664-0700 aman.singh.mla@leg.bc.ca
Medical Supplies
Medical Supplies
Adaptive Comfort Clothing
Adaptive Comfort Clothing
604.366.4494 www.adaptivecomfortclothing.com 102B-1124 Lonsdale Ave, North Vancouver
Offers clothing and footwear for seniors in care facilities or at home, and adaptive wear for persons in wheelchairs. Call in advance to book an appointment.
Addressing Needs
Addressing Needs
1.800.817.4365 www.addressingneeds.com
Offers specialized outerwear designs and adaptive clothing to ease dressing routines and promote inclusion for people living with a disability.
AssistList
AssistList
www.assistlist.ca info@assistlist.ca
Charity offers free online marketplace for individuals to buy, sell, and donate home health medical equipment, and find other healthcare resources.
BCITS Technology for Living
BCITS Technology for Living
TIL: 604.326.0175 www.bcits.org PROP: 1.866.326.1245
Technologies for Independent Living Program (TIL) Provides home automation and assistive devices for people with physical disabilities to live as independently as possible at home. Provincial Respiratory Outreach Program (PROP) Provides equipment and support to qualified persons needing assistive ventilation while living in community.
BC Medequip Home Health Care
BC Medequip Home Health Care
604.888.8811 www.bcmedequip.com
Provides sales, rentals, installation, repairs, and maintenance of an extensive range of medical equipment and supplies. Certified expert garment fitters are available for all compression needs. Showroom is fully accessible; home visits are available.
Canadian Red Cross Society
Canadian Red Cross Society
604.709.6600 www.redcross.ca/lowermainland
Health Equipment Loan Program
Health Equipment Loan Program
604.522.7092 105-7355 Canada Way, Burnaby
Provides short-term loans of basic medical equipment (by donation) to individuals of all ages and income levels. Referral required from a health care professional.
CAYA —Communication Assistance for Youth & Adults
CAYA —Communication Assistance for Youth & Adults
604.326.3500 www.cayabc.net
Provides communication assistance to youth and adults 19+ that require an augmentative or alternative communication (AAC) system due to a severe disability.
Fraser Health Lifeline
Fraser Health Lifeline
604.953.4960 www.fraserhealth.ca (Search > Lifeline)
Offers a personal 24-hr emergency response service that assists individuals to remain independent and safe in their homes. For information email: lifeline@fraserhealth.ca
National Seating and Mobility
National Seating and Mobility
604.293.0002 www.nsm-seating.ca
Offers a large inventory of home health products and rehabilitative equipment.
Regency Medical Supplies
Regency Medical Supplies
604.434.1383 www.regencymed.com
Offers a large inventory of home health products and rehabilitative equipment. Shop online services available.
Sunquest Mobility
Sunquest Mobility
778.397.8083 www.sunquestmobility.com
Provides a full range of home healthcare equipment, wheelchairs, and supplies to rent or own. Offers professional fittings of sports braces/support stockings.
Telus Health – LivingWell Companion
Telus Health – LivingWell Companion
1.844.432.3405 www.telus.com/livingwellcompanion
Provides emergency response service with optional fall detection.
Tetra Society of North America
Tetra Society of North America
604.688.6464 www.tetrasociety.org info@tetrasociety.org
Provides customized assistive devices to people with disabilities. Engineers and technicians work one-on-one with people who have specific needs that can’t be met by commercial devices.
Counselling & Support Services
Counselling & Support Services
Counselling BC
Counselling BC
www.counsellingbc.com
Provides an online resource and professional directory for counselling, psychological services, art therapy, and psychotherapy. Services are available in over 25 languages.
Burnaby Counselling Group
Burnaby Counselling Group
604.430.1303 www.counsellinggroup.org
Offers a wide range of confidential counselling services for individuals, couples, children, and families. Subsidies may be available to persons with low income.
Burnaby Family Life Institute
Burnaby Family Life Institute
604.659.2217 www.burnabyfamilylife.org
Provides individual counselling services to women who experience trauma due to abuse and violence, and group counselling to women who have a history of sexual child abuse. Offers programs for children 3-19yrs who witness abuse.
Cameray Child & Family Services
Cameray Child & Family Services
604.436.9449 www.cameray.ca
Provides free child and family counselling, parent support and education, victim support, groups, and advocacy for families in Burnaby and New West. Programs include ACTS Program, Child and Youth Victim Support Service, Child, Youth, and Family Counselling, and Parent Support Services. In-person and virtual services available.
Covenant House Vancouver
Covenant House Vancouver
604.685.7474 www.covenanthousebc.org 1.877.685.7474
Offers support services for young people leaving street life including housing, alcohol and drug counselling, mental health counselling, and life skills training.
Crisis Program Offers safe housing, food, clothing and counselling to youth 16-24yrs on a first-come, first-served basis. Community Support Services (CSS) Offers street outreach, housing support workers and drop-in access to free food, clothing, laundry and showers. Rights of Passage Program (ROP) Offers long-term housing program where youth under 25yrs while receiving additional support.
Mental Health and Addictions Supports
Mental Health and Addictions Supports
Offers referrals to in-house Registered Clinical Counsellors (RCC) for youth to 24yrs. Therapy may involve one-on-one counselling, Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Art Therapy, referral to a psychiatrist, referral to a treatment centre, or a combination of services.
Purpose Society —Family Services
Purpose Society —Family Services
604.526.2522 www.purposesociety.org
Offers the following programs to families with referrals from the Ministry of Children and Family Development. Family Therapy Provides individual, couples or family group therapy for up to 6 months. Family Development Work Provides families with children 0-12yrs with parenting information and intervention for up to 6 months. Short-Term Therapy Provides individual, couples or family therapy for up to 6 months. Supervised Access Provides supervised access to families with children in care who require protection and supervision.
Vital Connections Counselling
Vital Connections Counselling
604.519.1064 x2 www.fsgv.ca/programs/counselling/
Provides subsized counselling support for adult 50+.
Lookout Housing & Health Society
Lookout Housing & Health Society
604.255.0340 www.lookoutsociety.ca info@lookoutsociety.ca
Offers supportive housing and services for homeless men and women or those in need based on their current living situation. Must be in/have history with New West.
Cliff Block Residence 604.523.9126 x103
Rhoda Kaillis Residence 604.544.5145
Russell Housing Centre 604.529.9126
Family Services of Greater Vancouver
Family Services of Greater Vancouver
604.525.9144 www.fsgv.ca
Offers affordable counselling programs and support services to families, individuals, and youth.
Fraserside Community Services Society
Fraserside Community Services Society
604.522.3722 x101 www.fraserside.bc.ca
Perspectives Substance Use Counselling Services
Perspectives Substance Use Counselling Services
Provides free counselling, education, referral, and support to adults, children, adolescents, and their families who are experiencing challenges related to their substance use or are affected by another’s substance use.
The PEACE Program
The PEACE Program
604.522.3722 x118
Provides group or individual counselling to children and youth who witness violence to their parent or caregiver.
Burnaby Seniors Outreach
604.291.2258 www.bsoss.org supervisor@bbyseniors.ca
Offers support services for seniors, their family and friend caregivers, including support groups for caregivers, and one-on-one peer support for seniors experiencing anxiety, depression, frustration or difficulties because of life changes. Dementia Friendly programs include a monthly café for people with memory loss or dementia, their family and friends, and “The New Dementians” Choir. Call or visit website for updates.
Century House Senior Peer Counselling
Century House Senior Peer Counselling
604.519.1064 www.chspc.ca Provides free peer counselling programs for New West seniors 50+, helping with life transitions, bereavement, loss, loneliness, isolation, health, and aging concerns. Volunteers always welcome.
Atira Women’s Resource Society
Atira Women’s Resource Society
604.331.1470 www.atira.bc.ca info@atira.bc.ca
Provides housing, counselling, legal advocacy, and support programs to women experiencing abuse, violence, drugs and/or alcohol, homelessness, chronic health or mental health issues.
Battered Women’s Support Services
Battered Women’s Support Services
604.687.1868 www.bwss.org 24-hr Crisis Line: 604.687.1867
Provides counselling, support, and advocacy for women who have experienced abuse or trauma. Housing, legal, and employment advocates are available
Dixon Transition Society
Dixon Transition Society
604.433.4191 www.dixonsociety.ca
Provides temporary shelter, housing, and support for women and their children directly fleeing abuse. Enhanced protocols and virtual services during COVID.
Dixon Transition House
Dixon Transition House
Intake Line: 604.298.3454 24-hr line;
10 bed transition house for women and their children fleeing domestic violence.
2nd Stage and 3rd Stage Housing 604.298.6046
Structured support and independent housing units for survivors of family violence.
Family Counselling
Family Counselling
604.433.7380
For residents of Burnaby who are raising children.
Stopping the Violence Counselling
Stopping the Violence Counselling
604.298.2549
For women survivors of family violence, sexual assault or childhood abuse.
Elizabeth Fry Society
Elizabeth Fry Society
604.520.1166 www.elizabethfry.com info@elizabethfry.com
Provides shelter, counselling, employment, and education support for women and children.
Maida Duncan Women’s Drop-In Centre
Maida Duncan Women’s Drop-In Centre
604.523.6749 402 E. Columbia St, New West 1.888.879.4583
Drop-in centre offering marginalized women and children a place for light snacks, showers, laundry, computers, free clothing, and household items, as well as social activities.
Monarch Place Transition House
Monarch Place Transition House
604.521.1888 www.monarchplace.org
Provides emergency shelter and support programs for women and their children fleeing domestic abuse. Chrysalis Place Second Stage Program Second stage residential program. WINGS Outreach Program Relocation and multicultural support program. Calisto Place Third Stage Program Long term subsidized housing program.
Post Abortion Community Services
Post Abortion Community Services
604.525.0999 www.pacscanada.org
Provides non-judgmental post abortion grief recovery through counselling, support groups, and retreats.
BC Men’s Resource Centre
BC Men’s Resource Centre
604.878.9033 www.menbc.ca
Offers individual, couple, and family counselling, support groups, and a comprehensive library of books, articles, tapes, and videos on a variety of men’s issues. Programs include: Anger Management, Anger Management for Teens 13-18, and Ending Partner Abuse. Call for information or to book an appointment. No drop-ins.
Rape Victims Support Network
Rape Victims Support Network
778.886.7001 www.assaultcare.ca
Provides peer counselling, advocacy, referrals, and practical help to victims of sexual assault.
MOSAIC Men in Change
MOSAIC Men in Change
236.521.7031 www.mosaicbc.org/services/counselling/men-in-change/
Provides counselling and psychoeducation for immigrant, refugee, and visible minority men who have used or are at risk of using violence in intimate relationships.
Burnaby Hospice Society
Burnaby Hospice Society
604.520.5087 www.burnabyhospice.org
Provides services to individuals and families in Burnaby going through the end-of-life journey. Supports palliative or hospice care patients and their families and caregivers. Also offers free bereavement counselling and art therapy.
Memorial Society of BC
Memorial Society of BC
604.733.7705 www.memorialsocietybc.org 1.888.816.5902
Provides objective information and education on funeral pre-planning, including simple, dignified, and low cost funerals. Also offers support and direction for grieving families. Membership is required.
BC Bereavement Helpline
BC Bereavement Helpline
604.738.9950 www.bcbh.ca contact@bcbh.ca Provides information, referral, and compassionate listening for persons coping with grief.
Lumara Grief and Bereavement Care Society
Lumara Grief and Bereavement Care Society
604.553.4663 www.lumarasociety.org info@lumarasociety.org
Provides bereavement programs and counselling services to children, youth, and families. Offers educational programs and workshops on grief and loss for volunteers and professionals.
Survivors of Trauma & Victim Services
Survivors of Trauma & Victim Services
VictimLINK BC
VictimLINK BC
24-hr: 1.800.563.0808 www.victimlinkbc.ca VictimLinkBC@bc211.ca
Provides multilingual assistance for victims of crime and immediate crisis support to victims of family or sexual violence. Victim Service Workers help with referral to victim and community services, transition houses, counselling, justice system/legislation programs, and safety planning.
Child & Youth Victim Support Service
Child & Youth Victim Support Service
604.436.9449 x237 www.cameray.ca Provides free support to victims, their families, and witnesses of crimes who are under 19, including court accommodation and preparation. In-person and virtual services are available Family Services of Greater Vancouver 604.525.9144 —Specialized Counselling & Trauma Services www.fsgv.ca/counselling Offers professional, compassionate counselling and trauma services to individuals, families, children, and youth. Justice Education Society of BC (JES) 604.660.9870 www.victimsinfo.ca Provides online resource for victims and witnesses of crime. Includes resources for victims, legal and financial help, infomation about reporting crimes, and court process. MADD Metro Vancouver 1.800.665.6233 x266 www.maddchapters.ca/vancouver Offers support services to victims/survivors of impaired drivers and their families and friends. Promotes awareness about the dangers of alcohol and/or drug-impaired driving. Police Victim Services Units Offers information, emotional support, and practical assistance to persons or families affected by a crime or trauma. Burnaby RCMP 604.646.9700 http://burnaby.rcmp-grc.gc.ca burnaby_victim_services@rcmp-grc.gc.ca New Westminster Police 604.529.2525 www.nwpolice.org VAU@nwpolice.org Embrace Clinic—Forensic Nursing Service 604.807.5406 embraceclinic@fraserhealth.ca 9634 King George Blvd, Surrey Provides specialized non-urgent, trauma-informed, outpatient medical care and modified forensic assessments for mature minors and adults of any gender who have experienced recent violence (partner violence, sexual assault or exploitation). Interpreters are available. Call, text or email the clinic directly for an appointment. Offers some sexual health services to anyone in need such as STI/ HIV screening and treatment, pregnancy testing with unbiased options, IUD insertions, contraceptive implant insertions, and monthly pap clinics. Open Mon-Fri, 9am-4pm. Forensic Nursing Service 604.953.4723 Specialized Violence Intervention and Prevention Surrey Memorial Emergency Dept. 13750-96 Ave, Surrey Provides 24-hr free, confidential care for persons who may have experienced any form of intentional violence including sexual assault or inter-personal violence within the past 7 days. Specially trained inter-professional team provides emotional support, health care, and the option to collect forensic evidence. Interpreters are available. Access this service through any Fraser Health emergency centre. All genders, age 2+. Seniors First BC—Victim Services Program www.seniorsfirstbc.ca 604.437.1940 Assists victims of crime or abuse who are 50+ and provides emotional support to anyone who has witnessed abuse of an older adult. Assistance is provided over the phone and callers may remain anonymous. Referrals to police, doctors, and other professionals can be made, if requested. Specialized Sexual Assault Service 604.875.2881 Vancouver General Hospital Emergency Dept. 920 W. 10th Ave, Vancouver (near Oak St) Provides free 24-hr, confidential care for anyone 13+ who has been sexually assaulted within the past 7 days. Specially trained female doctors and nurses provide emotional support, health care, and option to collect forensic samples for police. Follow-up counselling is available. Interpreters are available. This service also offered at UBC Urgent Care Centre, 2211 Wesbrook Mall, 8am-10pm, 7 days/week. BC Society for Male Survivors of Sexual Abuse www.bc-malesurvivors.com 604.682.6482 victimservices@bc-malesurvivors.com Offers individual and group therapy for males who have been sexually abused or victims of domestic violence. Individual support also available for family members and significant others of male survivors. Discounted fees for qualifying individuals. MOSAIC—Multicultural Victim Services 236.512.6170 www.mosaicbc.org/mvs Vietnamese: 236.512.7129 Provides community-based, specialized services for multicultural victims of all types of crime, including criminal justice information and support, safety planning, information and referral, and emotional/practical support to assist victims in recovery. Stopping the Violence and Multicultural Outreach Services www.mosaicbc.org/stv 236.512.6170 Provides individual/group counselling for women who are at risk or have experienced abuse, including threats or any kind of violence. Advocacy, prevention, resources, and community liaison is provided to assist with victim empowerment and positive change.
Housing
Housing
Emergency & Supportive Housing
Emergency & Supportive Housing
Shelter & Street Helpline (24/7)
Shelter & Street Helpline (24/7)
Dial or text: 211 www.bc211.ca/help-lines/#sshl
Provides information on shelters, emergency accommodations, housing search, meal and grocery services, medical assistance, mental health services, recovery/treatment programs, low cost goods, legal, and advocacy help. Shelter list is updated 11:30am & 7:30pm.
Extreme Weather Shelter
Extreme Weather Shelter
778.378.1700 Westminster Bible Chapel – 7540-6th St, Burnaby
Opens on weather dependent basis from Nov 1-Mar 31 (7pm-7am) when weather is severe enough to present a substantial threat to life or health of homeless persons. Openings are posted at local community centres, libraries, and service agencies.
Burnaby Shelter
Burnaby Shelter
2294 Douglas Rd, Burnaby
24-hr full service shelter includes dinner. Intake: 10am-10pm.
Covenant House Crisis Program
Covenant House Crisis Program
604.685.7474 www.covenanthousebc.org/continuum-of-care/crisis-program/ 1302 Seymour St & 326 Pender St, Vancouver.
Offers safe housing, food, clothing, and counselling to youth 16-24yrs. 28 beds for female-identified and 35 beds for male identified youth are available on a first-come, first-served basis.
Fraserside Community Services Society
Fraserside Community Services Society
604.522.3722 www.fraserside.bc.ca
Provides no-cost, high-barrier Family Emergency Shelter; transitional housing for adults with mental illness; low barrier housing for adults at risk of homelessness; and supportive housing for adults with mental health and substance use issues.
Lookout Housing & Health Society
Lookout Housing & Health Society
604.255.0340 www.lookoutsociety.ca info@lookoutsociety.ca
Offers supportive housing and services for homeless men and women or those in need based on their current living situation. Must be in/have history with New West.
Cliff Block Residence
Cliff Block Residence
604.523.9126 x103
Rhoda Kaillis Residence
Rhoda Kaillis Residence
604.544.5145
Russell Housing Centre
Russell Housing Centre
604.529.9126
Salvation Army Shelter Services
Salvation Army Shelter Services
604.526.4783 www.salvationarmy.ca
Stevenson House, 32 Elliot St, New West 14 bed emergency shelter for men. Self-referral on a first-call, first-served basis. Call at 9am.
Union Gospel Mission
Union Gospel Mission
604.253.3323 www.ugm.ca contact@ugm.ca Offers emergency shelter, meals, clothing alcohol/drug recovery programs, and affordable housing in Downtown Eastside, Vancouver, and New West. Drop-in centres open Mon-Fri, 2-4:30pm; Sat-Sun, 1-3pm. Centres also serve as cooling centres during hot weather
Women's Shelters & Transitional Housing
Women's Shelters & Transitional Housing
Burnaby Safe House
Burnaby Safe House
778.886.7001 www.safeshelter.ca
Offers second stage accommodation in a safe, confidential location for abused and vulnerable pregnant women.
Cynthia’s Place
Cynthia’s Place
604.582.2456
Provides high-barrier emergency housing and support for women with or without children. Self-referrals accepted.
Elizabeth Fry Society
Elizabeth Fry Society
604.520.1166 www.elizabethfry.com info@elizabethfry.com
Provides shelter, counselling, employment, and education support for women and children.
Dixon Transition Society
Dixon Transition Society
604.433.4191 www.dixonsociety.ca
Provides temporary shelter, housing, and support for women and their children directly fleeing abuse. Enhanced protocols and virtual services during COVID.
Dixon Transition House
Dixon Transition House
Intake: 604.298.3454 24-hr line; 10 bed transition house for women and their children fleeing domestic violence.
2nd Stage and 3rd Stage Housing 604.298.6046 Structured support and independent housing units for survivors of family violence.
Family Counselling
Family Counselling
604.433.7380
For residents of Burnaby who are raising children.
Stopping the Violence Counselling
Stopping the Violence Counselling
604.298.2549 For women survivors of family violence, sexual assault or childhood abuse.
Monarch Place Transition House
Monarch Place Transition House
604.521.1888 www.monarchplace.org
Provides emergency shelter and support programs for women and their children fleeing domestic abuse.
Chrysalis Place Second Stage Program
Chrysalis Place Second Stage Program
Second stage residential program. WINGS Outreach Program Relocation and multicultural support program. Calisto Place Third Stage Program Long term subsidized housing program.
Housing Information & Services
Housing Information & Services
BC Housing
BC Housing
604.433.2218 www.bchousing.org/housing-assistance
Provides subsidized housing for persons with low income including families with young children, seniors, and persons with disabilities. Housing Registry Provides housing related information for housing providers and applicants seeking affordable housing.
Shelter Aid for Elderly Renters (SAFER)
Shelter Aid for Elderly Renters (SAFER)
Provides financial aid for eligible renters 60+. Rental Assistance Program (RAP) Provides low income working families with assistance to help with their monthly rent payments
Affordable Housing Societies
Affordable Housing Societies
604.521.0818 www.affordablehousingsocieties.ca
Provides rentals at market and subsidized rates.
Condominium Homeowners Association
Condominium Homeowners Association
604.584.2462 www.choa.bc.ca Provides leadership, education, and resources for strata owners across BC.
Co-operative Housing Federation of BC
Co-operative Housing Federation of BC
604.879.5111 www.chf.bc.ca
Provides leadership, education, and resources for co-op living. Offers a range of programs and services.
Licensing & Consumer Services
Licensing & Consumer Services
604.646.7050 (formerly BC Homeowner Protection Office) www.bchousing.org/licensing-consumer-services
Provides information on home registry and licensing.
Metro Vancouver Housing Cooperation
Metro Vancouver Housing Cooperation
604.432.6300 www.metrovancouver.org (Services > Housing)
Offers housing for low and moderate income families, seniors, and persons living with physical disabilities. Limited rental assistance program for those who qualify.
New Chelsea Society
New Chelsea Society
604.395.4370 www.newchelsea.ca admin@newchelsea.ca
Provides affordable, safe, and clean housing for seniors 55+, families and persons with disabilities.
New Vista Society Housing Office
New Vista Society Housing Office
604.525.3288 www.newvista.bc.ca
Provides housing to families of varied incomes and subsidized housing to seniors 55+ with low income. Must apply through BC Housing first at 604.433.2218.
Progressive Housing Society
Progressive Housing Society
604.522.9669 x318 www.progressivehousing.net
A homeless outreach program operates with a mobile unit bringing supplies and services to the homeless. Pop-up locations on Wed, 9:30-11am at Bonsor Skate Park (@Jubilee & Imperial), Thurs, 9:30-11am at Southside Church (7135 Walker Ave). Call for more information.
Rent Banks
Rent Banks
604.526.2522 www.purposesociety.org (Rent Bank) burnabyrentbank@purposesociety.org newwestminsterrentbank@purposesociety.org
Provides support to help keep qualifying low to moderate income individuals and families housed in their communities. Low-fee, no interest, short-term loans can assist with rent arrears, next month’s rent, essential utility arrears, damage or pet deposit, or first month’s rent, if living in or moving to Burnaby or New West. Check for full eligibility requirements online. To apply, first complete a pre-assessment form at: www.bcrentbank.ca/apply/
TRAC —Tenant Resource & Advisory Centre
TRAC —Tenant Resource & Advisory Centre
604.255.0546 www.tenants.bc.ca
Provides tenants with legal education and information about residential tenancy law through the Tenant Infoline, website, social media, and workshops, and online Tenant Survival Guide. Free legal representation to qualifying tenants. Free online course “Renting-It-Right” available.
Residential Tenancy Branch
Residential Tenancy Branch
604.660.1020 www.gov.bc.ca/landlordtenant HSRTO@gov.bc.ca
Provides landlords and tenants with information about their rights and responsibilities, and a dispute resolution services.
Seniors Services Society
Seniors Services Society
604.520.6621 www.seniorsservicessociety.ca housing@seniorsservicessociety.ca rentbank@seniorsservicessociety.ca
Provides seniors housing navigation across BC, information and referral, seniors homeless outreach program, Temporary Housing Program (cost geared to income), Seniors Rent Bank, for onetime interest free loans, and Seniors Housing Navigator Training Program. Services available for seniors 60+ living in the Lower Mainland (except Downtown Eastside).
Vancouver Native Housing Society
Vancouver Native Housing Society
604.320.3312 www.vnhs.ca Provides safe, secure, supportive, and affordable housing to families and individuals with priority to the Indigenous community
Home Supports
Home Supports
BC Housing
BC Housing
604.433.2218
HAFI —Home Adaptations for Independence
www.bchousing.org/housing-assistance/HAFI
Provides financial assistance for home modifications to help eligible seniors with low income and people with disabilities to continue to live in their own home.
BC Home Renovation Tax Credit
BC Home Renovation Tax Credit
1.877.387.3332 for Seniors and Persons with Disabilities
www.gov.bc.ca ITBTaxQuestions@gov.bc.ca
Assists eligible seniors 65+ and persons with disabilities with the cost of certain permanent renovations to improve accessibility, function or mobility at home.
Mobile Work Crew
Mobile Work Crew
604.723.3439 www.fraserside.bc.ca/community-living/mobile-work-crew
Supervised workers with physical or mental health challenges offer commercial/residential landscaping, property maintenance, recycling, and rubbish removal.
Neighbours Helping Neighbours
Neighbours Helping Neighbours
604.764.6601 www.larchevancouver.org/community-programs/
Supervised team of persons with developmental disabilities assist seniors and others with basic gardening, lawn maintenance, light home maintenance and repairs, recycling, and debris clean up or removal.
Senior Citizens’ Repair Service
Senior Citizens’ Repair Service
604.438.6990
Provides low cost, minor house repairs and maintenance for seniors 55+ and persons with low income living with disabilities in their own home.
1st Hoarding CleanUp
1st Hoarding CleanUp
1.855.468.2588 www.1stHoardingCleanUp.com
Offers compassionate and discreet decluttering, organizing, and cleaning services for hoarders’ homes.
Clean Start BC
Clean Start BC
1.855.297.8278 www.cleanstartbc.ca
Offers hoarding clean up, junk removal, pest control, and COVID sanitization and disinfection services.
Advocacy
Advocacy
Advocacy Organizations
Advocacy Organizations
BC Human Rights Clinic
BC Human Rights Clinic
604.622.1100 https://bchrc.net
Offers advocacy and education services on human rights. Mon-Fri, 5:30am-5:30pm.
Disability Alliance
Disability Alliance
BC 604.872.1278 www.disabilityalliancebc.org
Operates a number of programs and projects including Advocacy Access which assists people with disabilities to access benefits. Publishes self-help guides, manuals for community advocates, and Transition magazine. Disability Law Clinic Provides free legal advice to people with disabilities about human rights and discrimination.
Legal Advocate Program
Legal Advocate Program
778.714.5252 jesse@bbyservices.ca
Provides legal information and assistance to residents of Burnaby with low incomes, with mental or physical disabilities, or experiencing difficulties accessing legal services. Assistance includes but is not limited to tenancy, welfare, pensions, and debt. ID Bank services are also available for assistance obtaining government identification. For inquiries, appointments and referrals, text or email.
The Kettle Society
The Kettle Society
604.253.0669 www.thekettle.ca advocacy@thekettle.ca
Offers advocacy services for people with mental illness.
MOSAIC Legal Advocacy Program
MOSAIC Legal Advocacy Program
604.254.9626 www.mosaicbc.org/lap
Provides information, summary advice, referrals, and legal representation to immigrants and refugees with low income.
Office of the Ombudsperson
Office of the Ombudsperson
1.800.567.3247 www.bcombudsperson.ca
Receives inquiries and complaints about the practices and services provided by public agencies. Conducts impartial, confidential investigations to ensure fair treatment for all.
Society To End Homelessness In Burnaby
Society To End Homelessness In Burnaby
604.200.0712 www.burnabyhomeless.org info@burnabyhomeless.org
Support services for persons who are homeless or at risk of homelessness. Activities include a weekly Outreach Resource Centre providing meals on Thursdays, service provision events, leadership for homeless reduction strategies, community awareness, information sharing, support for outreach, and extreme weather programs.
Office of the Seniors Advocate
Office of the Seniors Advocate
1.877.952.3181 www.seniorsadvocatebc.ca
Provides a “go-to” resource for seniors’ information and referral. Phone lines are answered by knowledgeable staff who can help with a range of questions. Open Mon-Fri, 8:30am-4:30pm. PovNet 604.876.8638 www.povnet.org A searchable website for people on welfare, advocates, and community groups involved in anti-poverty work. Does not provide direct service, but helps connect members of the public with advocates.
Sources —Ask An Advocate
Sources —Ask An Advocate
AskAnAdvocate.ca
Provides quick access to information and resources on income assistance, disability, and tenancy.
Vancouver & Lower Mainland Multicultural Family Support Services
Vancouver & Lower Mainland Multicultural Family Support Services
604.436.1025 Society www.vlmfss.ca againstviolence@vlmfss.ca
Provides culturally and linguistically sensitive services in over 20 languages to immigrants, refugees, no-status, and visible minority women and their families who are experiencing family violence. Open Mon-Fri, 9am-5pm. By appointment only
Legal Support
Legal Support
Legal Supports
Legal Supports
Access Pro Bono Society
Access Pro Bono Society
604.878.7400 www.accessprobono.ca
Provides access to free legal services for people and non-profit organizations of limited means.
Clicklaw
Clicklaw
www.clicklaw.bc.ca
Provides online legal information, education, and assistance.
Dial-A-Law
Dial-A-Law
604.687.4680 https://dialalaw.peopleslawschool.ca/
Offers 24-hr information on a variety of topics on BC law.
Courthouse Libraries BC
Courthouse Libraries BC
604.660.2841 www.courthouselibrary.ca librarian@courthouselibrary.ca
Law Matters @ your public libraries
Law Matters @ your public libraries
Supports public libraries in the province in purchasing legal collections to provide all BC residents with local access to basic legal information.
Justice Education Society of BC
Justice Education Society of BC
604.660.9870 www.justiceeducation.ca
Provides information about our courts and justice system, resources for victims, immigrants, aboriginals, parents, youth, and many self-help guides and resources.
Lawyer Referral Service
Lawyer Referral Service
604.687.3221 appointments@accessprobono.ca
Offers access to a free 30 min consultation with a lawyer; regular fees would apply thereafter.
Law Students’ Legal Advice Program
Law Students’ Legal Advice Program
604.822.5791 www.lslap.bc.ca
UBC students provide free legal advice/representation from clinics located in community centres, social agencies, and churches. Phone and virtual service during COVID. Call or visit website for information; appointments only.
Legal Services Society
Legal Services Society
604.408.2172 www.lss.bc.ca
Provides subsidized legal aid services for eligible clients with low income. Publications on many legal topics are available through website.
Mediate BC
Mediate BC
604.684.1300 www.mediatebc.com info@mediatebc.com
Provides people with practical, accessible, and affordable services to prevent, manage, and resolve disputes.
MyLawBC
MyLawBC
www.mylawbc.com
Interactive website helps users find a solution to common legal problems, including issues on family law, abuse, family violence, foreclosure, wills, and personal planning.
Seniors First BC
Seniors First BC
—Elder Law Clinic 604.336.5653
—Seniors Abuse & Information Line (SAIL) 604.437.1940
www.seniorsfirstbc.ca info@seniorsfirstbc.ca
Offers legal consultations to seniors on most matters of law including proceedings, adult guardianship, wills, powers of attorneys, and representation agreements. Legal Advocacy Program provides assistance with government pensions and benefits, residential tenancy issues, and debt. Call for updates on clinics or to schedule a 30 min consultation. At-home consultations for Burnaby residents only
Education
Education
General
General
BC Ministry of Education
BC Ministry of Education
www.gov.bc.ca/bced
Burnaby School District
Burnaby School District
604.296.6900 www.burnabyschools.ca
New Westminster School District
New Westminster School District
604.517.6240 www.newwestschools.ca
Federation of Independent School Associations
Federation of Independent School Associations
www.fisabc.ca 604.684.6023
Independent Schools Association of BC
Independent Schools Association of BC
604.913.6038 www.isabc.ca
Homeschooling Resources
Homeschooling Resources
BC Ministry of Education — Homeschooling Resources
BC Ministry of Education — Homeschooling Resources
www.bced.gov.bc.ca/home_school
Provides parents with information about homeschooling.
Burnaby Online
Burnaby Online
604.296.6940 https://online.burnabyschools.ca/
Provides an independent, distributed learning program that is an alternative to classroom learning.
Homeschool Canada
Homeschool Canada
778.809.3710 www.homeschoolcanada.ca
Online guide to homeschooling in Canada. Provides learning resources for Canadian families and educators.
The Canadian Homeschooler
The Canadian Homeschooler
www.thecanadianhomeschooler.com thecanadianhomeschooler@gmail.com
Provides resources for Canadian home educators.
Post-Secondary Education
Post-Secondary Education
Burnaby Community & Continuing Education
Burnaby Community & Continuing Education
604.292.6904 www.burnabycce.ca
Offers career programs, general interest programs, English, math and science upgrading, and English language instruction (LINC and Foundations programs).
NEC Native Education College
NEC Native Education College
604.873.3772 www.necvancouver.org
Private college works to strengthen Indigenous communities through accredited college level programs that lead to employment and higher learning.
New Westminster Online Learning
New Westminster Online Learning
604.517.6191 http://newwestonlinelearning.ca/home/
Offers a full range of academic courses for school-aged and adult students. Open online 24/7.
Pearson Adult Learning Centre
Pearson Adult Learning Centre
604.517.6286 http://newwestadultlearning.ca/home/
Supports adult students who need academic upgrading in English or Math, or specific courses for post-secondary institutions, or high school graduation.
POWER Alternate Secondary School
POWER Alternate Secondary School
604.517.6141 www.newwestschools.ca/our-schools/power/
Offers New West students 16-18yrs a high school graduation diploma and incorporates academic, career exploration and work experience opportunities, along with individualized support and instruction.
High School Completion/ Continuing Education
High School Completion/ Continuing Education
Purpose Secondary School
Purpose Secondary School
604.526.2522 www.purposesecondary.org
Offers an independent high school program for students from Grades 8-12.
Royal City Alternate Program
Royal City Alternate Program
604.517.6141 www.newwestschools.ca/our-schools/rcap/
Offers an academic program for New West students 13-16yrs, with coursework for grade 10 completion and on-going support for transition to regular or alternative high school program.
SIGMA Secondary
SIGMA Secondary
604.517.6220 www.newwestschools.ca/our-schools/sigma
Offers New West school district students a flexible high school completion program for academically capable students 16-18yrs.
Language Resources
Language Resources
Brentwood Learning Centre
Brentwood Learning Centre
604.298.8201 www.mosaicbc.org/services/language/linc/
Provides free daytime and evening English classes for immigrants and refugees. Classes are taught by highly experienced instructors. Childminding services provided.
Burnaby Community & Continuing Education
Burnaby Community & Continuing Education
604.296.6901 www.burnabycce.ca
Offers free LINC (Language Instruction for Newcomers to Canada) classes and Foundations English classes (free for most students). These classes help students to improve in speaking/listening, reading, and writing.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
South: 604.431.0400 www.burnabynh.ca/programs/adults
North: 604.295.5444
Provides ESL training and English online conversation classes for beginners. All are welcome to attend.
ISSofBC —LINC
ISSofBC —LINC
604.522.5902 www.issbc.org eysa.alvarez@issbc.org
Provides LINC (Language Instruction for Newcomers to Canada) including literacy, and workplace English.
New Westminster Continuing Education
New Westminster Continuing Education
604.517.6286 —Pearson ALC www.newwestadultlearning.ca/home/
Provides evening English Language Learning. Free tuition for all BC residents.
Purpose Society
Purpose Society
778.727.0786 —English Made Easy Program
604.526.2522 www.purposesociety.org mail@purposesociety.org
Offers free beginner’s English class for New West families and caregivers with children 0-6yrs.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
South: 604.431.0400 | North: 604.294.5444 | www.burnabynh.ca
Burnaby Community Adult Literacy Program (CALP) Offers a free program where English speaking adults who face challenges with reading and writing are matched with trained tutors who support them in acquiring basic literacy and numeracy skills. Call for more information. Digital Literacy Program Volunteers support and educate on digital literacy. In-person and online classes available. Call for more information.
Decoda Literacy Solutions
Decoda Literacy Solutions
604.681.4199 www.decoda.ca info@decoda.ca
Provides resources, training, and funds to support community-based literacy programs and initiatives.
Online Literacy Library
Online Literacy Library
www.decoda.ca/library/
Offers an online library catalogue where anyone in BC can request items by email or phone for free.
Douglas College —I-CARE
Douglas College —I-CARE
www.douglascollege.ca/ICARE
Helps English-speaking adults improve basic reading and writing skills. Free one-on-one tutoring offered. Call us to find out more.
Literacy Now Burnaby
Literacy Now Burnaby
604.562.3447 www.literacynowburnaby.ca literacynow@burnabynh.ca
Works to raise awareness of literacy challenges and increase access to literacy and learning programs in Burnaby and New West. Check site for mapped listings.
Burnaby Public Library
Burnaby Public Library
604.436.5400 www.bpl.bc.ca
Provides literacy tips and resources for families helping their children prepare to read. Offers Babytimes for very young children, parents, caregivers, and a summer reading club for teens and older children. Free story times and other programs are also available. Adult services include an adult literacy book collection which includes stories, books on life skills, reading, writing, math, and some information on teaching literacy.
New West Public Library
New West Public Library
604.527.4660 www.nwpl.ca askus@nwpl.ca
Offers a wide range of programs and events for children learning to read.
Financial Support
Financial Support
Employment and Financial Assistance
Employment and Financial Assistance
WorkBC Employment Services
WorkBC Employment Services
1.877.952.6914 www.workbc.ca (Employment Services)
Offers a full range of services, programs, and supports to people looking for work, apprenticeship or training programs, or receiving income assistance or employment insurance. Specialized services are available for Aboriginals, immigrants, persons with disabilities, older workers, youth, survivors of abuse or violence, and people with multiple barriers. Check site for WorkBC locations. Job Bank www.jobbank.gc.ca Government of Canada online source for jobs and labour market information. Offers free occupational and career information such as job opportunities, career exploration including educational requirements, main duties, wage rates and salaries, and current job market trends and outlooks. Employers advertise for free.
ACCESS —Essential Skills for Aboriginal Futures
ACCESS —Essential Skills for Aboriginal Futures
www.accessfutures.com 604.913.7933
Delivers a diverse assortment of education, training, counselling, support, and financial services to help urban Aboriginal community overcome barriers to success and self-sufficiency. Education programs include: Trades Training & Apprenticeship Programs, Essential Skills, and Employment Assistance Services Program.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
604.431.0400 www.burnabynh.ca Offers paid skills development to improve employment opportunities for youth. Five week class-based skills enhancement sessions and 10 week work placements.
CAVE Youth Employment Program
CAVE Youth Employment Program
604.438.3045 www.douglascollege.ca/cave cave@douglascollege.ca
Offers a free training option for youth 17-29yrs to build their workplace skills and confidence, identify job goals, and find paid work. Must be unemployed or under employed, and not a full-time student.
ISSofBC —Job Quest and Bby: 604.395.8000
Business Quest New West: 604.522.5902 https://issbc.org/service-types/find-work
Provides assessment of skills and experience, and referrals to appropriate government-funded programs. Information on language training, financial assistance, work and volunteer experience. One-on-one group sessions for career counselling and building job search skills as to overcome employment challenges. Also fosters the entrepreneurial spirit of newcomers through assessment, basic business planning, and mentoring to eligible clients.
Ministry of Social Development
Ministry of Social Development
1.866.866.0800 —Employment & Income Assistance Offices
www.gov.bc.ca (Search > Income Assistance)
#002-4603 Kingsway, Burnaby 202-1015 Columbia St, New West Provides information about applying for employment and income assistance benefits (BCEA). Clients are encouraged to use the online self-serve assessment and application. Call local offices for emergency funds. How to Apply for Welfare & Welfare Benefits www.legalaid.bc.ca/publications Publications explain the process for applying for welfare and the benefits available once qualified. Order online.
MOSAIC Employment Services
MOSAIC Employment Services
604.438.8214 www.mosaicbc.org/employment-programs
Career Paths is designed to provide advanced level support (career planning and financial) to skilled newcomers, help them find a job that best suits their pre-arrival qualifications, and gain Canadian work experience.
Progressive Intercultural Community Services (PICS)
Progressive Intercultural Community Services (PICS)
www.freetrainings.ca 604.324.7733
Provides government funded, free education, and trades training programs for PR, citizens, and protected refugees. Call or check website for program requirements.
SUCCESS —Chance to Choose Employment Program
SUCCESS —Chance to Choose Employment Program
604.438.7222
https://successbc.ca/service-categories/employment/ 604-5050 Kingsway, Burnaby
Delivers employability skills to youth 15-30yrs through training and work experience to assist participants to overcome barriers and transition to employment. Call for program delivery details.
Government Benefits & Tax Services
Government Benefits & Tax Services
There are a number of programs and benefits for individuals and families from the governments of BC and Canada, including COVID financial assistance. Visit websites for the latest information about programs and related application instructions. Government Programs There are a number of programs and benefits for individuals and families from the governments of BC and Canada, including temporary COVID financial assistance. Websites provide the latest information about programs and related application instructions.
Service BC
Service BC
604.660.2421 www.gov.bc.ca TDD: 604.775.0303
Service Canada 1.800.622.6232 www.canada.ca TTY: 1.800.926.9105
Credit Counselling Society
Credit Counselling Society
604.527.8999 www.nomoredebts.org info@nomoredebts.org
Non-profit organization helps individuals and families resolve debt and money problems. Counsellors available by phone, online, and in person once health guidelines allow.
Tax Information Phone Service (TIPS)
Tax Information Phone Service (TIPS)
1.800.267.6999 www.canada.ca/en/revenue-agency.html (TIPS)
Provides tax information from an automated service.
Volunteer Tax Preparation Clinics
Volunteer Tax Preparation Clinics
1.800.959.8281 www.canada.ca/en/revenue-agency.html (Free Tax Clinic) Visit website or call for location/times of clinics.
Low Cost Goods
Low Cost Goods
Low Cost Goods
Low Cost Goods
Habitat for Humanity —ReStore
Habitat for Humanity —ReStore
https://habitatgv.shop
Offers a variety of new and used building materials, appliances, and furniture at reduced cost. All proceeds support local affordable housing projects and housing projects around the world.
Helping Families in Need Society
Helping Families in Need Society
604.294.3087 www.helpingfamiliesinneed.org
Collects used household items (furniture, mattresses, dishes, clothing, and toys) and distributes them to families in need. Referral is required.
New West Cobbler —Homeless Shoe Program
New West Cobbler —Homeless Shoe Program
642-6th St, New West 604.526.6926
Mon-Sat, 9:30am-5pm.
Salvation Army Emergency Clothing
Salvation Army Emergency Clothing
604.521.2421 325-6th St, New West
Vouchers are available twice a year for persons in New West or Tri-Cities experiencing homelessness. Referrals preferred; must be registered and make an appointment. Call for more information.
W.R.A.G.S —Western Regional
W.R.A.G.S —Western Regional
604.214.0613
Advocacy Group Society
Advocacy Group Society
https://wragsbc.wixsite.com/wrags wrags@telus.net 370-3771 Jacombs Rd, Richmond
Offers donated beds free to the public. Bed warehouse open 12-4pm, except for Sundays and statutory holidays. May deliver bed for no charge if recipient has a referral from the Ministry of Social Services. Office open Mon-Fri, 9am-12:30pm. Call for more information.
Consignment & Thrift Stores
Consignment & Thrift Stores
BASES Family Thrift Store
BASES Family Thrift Store
604.540.0110 basesburnaby.ca
7825 Edmonds St, Burnaby Open Mon-Sun, 10am-5pm.
Closed on STAT holidays. To donate, please call ahead.
Burnaby Hospice Society Thrift Store
Burnaby Hospice Society Thrift Store
604.520.5082 www.burnabyhospice.org/thrift-store
6843 Kingsway, Burnaby Open Mon-Sat, 9:30am-5pm.
Grand Central Consignment
Grand Central Consignment
604.524.4095 www.grandcentralconsignment.com grandcentralconsignment@shaw.ca 719 Carnarvon St, New West Open Mon-Sat, 11am-6pm; Sun 12pm-5pm.
Jubilee United Church Thrift Store
Jubilee United Church Thrift Store
604.434.8323 7591 Gray Ave, Burnaby Open Thurs, 10am-2pm. (Open Sept-June).
To donate, please call ahead.
New to You Thrift Store
New to You Thrift Store
604.515.4815 f: New to You 706 6th Ave, New West
Open Tues-Sat, 10am-3:30pm. Store supports Royal Columbian Hospital.
Orphan Aid Thrift Store
Orphan Aid Thrift Store
604.521.1013 7889 Edmonds St, Burnaby
Open Tues-Fri, 10am-5pm; Sat, 10am-4pm.
Salvation Army Thrift Stores
Salvation Army Thrift Stores
www.salvationarmy.ca/britishcolumbia/home/thrift-stores
Open Mon-Sat, 10am-8pm. To donate, please call ahead.
4099 E. Hastings St, Burnaby 604.299.0264 774 Columbia St, New West
604.521.0319
St. Barnabas Anglican Church Thrift Store
St. Barnabas Anglican Church Thrift Store
778.917.8013 www.stbarnabasparish.ca/thrift-store
1010-5th Ave, New West Open Wed, Fri, Sat, 11am-4pm.
Treasure Chest Thrift Store
Treasure Chest Thrift Store
236.317.3359 435-6th St, New West Open Mon-Thurs, 10am-5pm; Fri-Sat, 10am-6pm; Sun, 12pm-4pm
Transportation
Transportation
Information
Information
BC Ferries
BC Ferries
1.888.223.3779 www.bcferries.com
Compass Card
Compass Card
1.888.207.4055 www.compasscard.ca
Ebus
Ebus
1.877.769.3287 www.myebus.ca
Offers convenient, affordable, and responsible bus service to select destinations within BC.
Gas Buddy
Gas Buddy
www.gasbuddy.com
Website and downloadable app compares local gas prices.
Road Condition Reports
Road Condition Reports
1.800.550.4997 www.drivebc.ca
TransLink Customer Information
TransLink Customer Information
604.953.3333 www.translink.ca
Provides bus, skytrain, and seabus schedules and information.
Vancouver International Airport
Vancouver International Airport
604.207.7077 www.yvr.ca
Programs
Programs
Burnaby Seniors Transportation
Burnaby Seniors Transportation
604.292.3901 www.BbyServices.ca/seniorstransportation
Provides Burnaby seniors with transportation to their medical and dental appointments. Call for details.
New West Seniors Medical Transportation
New West Seniors Medical Transportation
604.520.6621 www.seniorsservicessociety.ca
Provides New West residents 60+ with transportation to their medical and dental appointments. Subsidies may be available for residents with low income. Call for more information.
Bus Pass Program
Bus Pass Program
1.866.866.0800 www.buspass.gov.bc.ca
Offers an annual bus pass at reduced cost for low income seniors and individuals receiving disability assistance from the province of BC.
Evo
Evo
604.268.5594 www.evo.ca
BC car sharing service provides spacious, easy to drive, and eco-conscious vehicles. Car drop off bases at BCIT and Metrotown.
Modo
Modo
604.685.1393 www.modo.coop
Coordinates a co-operative car-sharing network. Cars must be dropped off at the pick-up location.
Translink Programs for Accessible Transit
Translink Programs for Accessible Transit
604.953.3680 www.translink.ca (Rider Guide > Accessible Transit)
HandyDART
HandyDART
Provides door-to-door service for people with disabilities. Advanced booking required; Call 604.575.6600 (opt #1). Taxisaver/Handycard Provides discounts for persons with permanent disabilities.
Family Supports
Family Supports
Childcare Resources
Childcare Resources
Burnaby Community Services
Burnaby Community Services
604.299.5778 www.BbyServices.ca
Provides the following publications of interest to families: Community Resource Guide Listings include a wide range of selected programs and services in Burnaby and New Westminster. Free copies can be picked up at local libraries, recreation and community centres, government, and non-profit agencies or our office. Call or check website for more information. Ready, Set, Learn Mapped listing of programs and services for families with pre-school and school-aged children 0-12yrs. Currently available online only.
Burnaby Early Childhood Development Table: BurnabyECDCommunityTable
Burnaby Early Childhood Development Table: BurnabyECDCommunityTable
www.kidsinburnaby.ca IG: burnabyecdtable
One stop shop for information, resources, and support for families with children 0-6yrs.
Kids In New West
Kids In New West
www.kidsnewwest.ca knwtable@gmail.com
Provides information and resources for New West families.
Information Children
Information Children
778.782.3548 www.informationchildren.com info@informationchildren.com
Provides information, education, workshops (including COS), and support for parents and caregivers. Helpline, email support, and one-on-one coaching available. Mon-Fri, 9am-5pm.
YMCA Child Care Resource & Referral
YMCA Child Care Resource & Referral
604.294.1109 www.gv.ymca.ca/bnwccrr ccrr@gv.ymca.ca 3rd Fl, 4460 Beresford St, Burnaby
Provides parents with child care information and referral, and assistance with applying for the Affordable Child Care Benefit. Supports child care providers by providing information, resources, and training opportunities. Free program funded by the Province of BC.
Pregnancy Resources
Pregnancy Resources
Pregnancy Options Phone Service
Pregnancy Options Phone Service
1.888.875.3163 www.bcwomens.ca
Provides free, unbiased, and confidential short-term phone counselling, information about abortion, adoption, and referral support for unintended pregnancies.
Burnaby Safe House Confidential Line: 778.886.7001 www.safeshelter.ca Offers second stage accommodation in a safe, confidential location for abused women and vulnerable pregnant women and their children.
Pregnancy Outreach Program
Pregnancy Outreach Program
604.659.2225 www.burnabyfamilylife.org popoutreach@burnabyfamilylife.org
Offers free weekly support groups for high-risk pregnant women that include discussion, education, support, and lunch. Childcare is provided. Provides farmers market coupons during growing season and free prenatal vitamins. Post-natal services also provided up to 6 months.
SMILE
SMILE
604.298.6245 www.stleo.ca/our-services/young-parents/
Provides free pregnancy testing, support, and education, prenatal classes for parents 24yrs and under. In collaboration with Pomegranate Community Midwives, pre and post-natal care are offered. Services by appointment only; call or check website.
Early Childhood Programs & Support
Early Childhood Programs & Support
La Leche League Canada
La Leche League Canada
1.800.665.4324
www.lllc.ca
Provides breast-feeding support and referral services.
ISSofBC —HIPPY+ (Home Instruction for Parents of Preschool Youngsters)
ISSofBC —HIPPY+ (Home Instruction for Parents of Preschool Youngsters)
604.683.1684
https://issbc.org/our-services/hippy
Offers home-based and virtual weekly literacy training for isolated newcomer parents of children 3-5yrs in preparation for pre-school. SMART is play based learning for children 18-36 months.
Pacific Post Partum Support Society
Pacific Post Partum Support Society
604.255.7999
www.postpartum.org admin@postpartum.org
Offers free phone and text support to parents and their support system with children up to 3yrs or those who are pregnant or adopting, who are experiencing any kind of distress. Offers a number of support groups in the Lower Mainland, currently online. Phone and text support available Mon-Fri, 10am-3pm.
Burnaby Infant Development Program
Burnaby Infant Development Program
604.299.7851
http://idp.gobaci.com 778.888.3864
Provides family-centred services to support families who are raising infants 0-3 years old with or at risk of developmental delay or disabilities.
Burnaby Family Place
Burnaby Family Place
604.299.5112
410 Clare Ave, Burnaby kellygardbfp93@gmail.com
Offers parent and child program and parent education, Mon-Thurs, 9am-2pm. Call for COVID protocols.
East Burnaby Family Place
East Burnaby Family Place
604.512.1100
9887 Cameron St, Burnaby ebfp@shaw.ca
Offers parent and child drop-in program, and an outdoor play space for the children to use large motor skill toys. Tues & Fri, 10am-1pm.
Baby & Me Second Stage
Baby & Me Second Stage
604.659.2205
Free weekly educational support groups for high-risk moms with babies 6-18 months. Discussion, nutritious snacks, support, and childcare are provided. Call for COVID protocols.
Kidcare Canada
Kidcare Canada
www.kidcarecanada.org atpinfo@cw.bc.ca
Provides trustworthy videos that empower parents and caregivers to give their babies the best possible start. Videos model how to build loving bonds with babies, and demonstrate positive parenting skills.
New Westminster Family Place
New Westminster Family Place
604.520.3666 www.newwestfamilies.ca info@nwfamily.bc.ca 101-93 6th
St, New West Offers parent participation family resource program for children 0-5yrs to learn, play, and socialize. Offers parenting education, toy lending library, and family support programs. Most programs offered in-person, but online programs also available.
Council of Parent Participation Preschools of BC
Council of Parent Participation Preschools of BC
www.cpppreschools.bc.ca 604.435.4430
StrongStart Centres
StrongStart Centres
www.burnabyschools.ca/strongstart
Provides free early learning programs and activities for children 0-5yrs and their parents/caregivers who will benefit from resources, outreach, and networking opportunities. Snacks provided. Burnaby Schools: Drop-in Mon-Fri, 9am-12pm.
Cascade Heights 604.296.9007
Chaffey-Burke 604.296.9008
Edmonds 604.296.9012
Forest Grove 604.296.9026
Kitchener 604.296.9017
Lochdale 604.296.9019
Maywood 604.296.9022
Morley 604.296.9024
Second Street 604.296.9029
Stoney Creek 604.296.9031
Stride Avenue 604.296.9032
Twelfth Avenue 604.296.9035.
New West Schools
New West Schools
www.newwestschools.ca/programs-services/early-learning/ strongstart/
Connaught Heights
Connaught Heights
604.517.6010 Mon-Fri, 9:45am-12:15pm, registration required
Queensborough Middle School
Queensborough Middle School
604.517.6040 Mon-Fri, 10am-12:30pm, registration required
Richard McBride
Richard McBride
604.517.6090 Mon-Fri, 9am-11:30pm, registration required
Parenting Programs & Support
Parenting Programs & Support
Adoptive Families Association of BC
Adoptive Families Association of BC
604.320.7330 www.bcadoption.com info@bcadoption.com
Provides information, resources, and support for prospective, current adoption and permanency families, and youth from government care.
Burnaby Family Life Institute
Burnaby Family Life Institute
604.659.2205 www.burnabyfamilylife.org
Provides pre/post-natal support, family life and parenting education, childcare and children’s programs, life skills, and women’s support groups. Also offers Parent-Child Mother Goose Program and family drop-ins.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
South: 604.431.0400 www.burnabynh.ca
North: 604.294.5444
Provides family drop-in and Mother Goose Program for parents/ caregivers with children 0-5yrs, preschool, and school-age child care in multiple locations, community kitchens and income tax services for families and individuals with limited income, and information and referral services.
Cameray Child & Family Services
Cameray Child & Family Services
604.436.9449 —Parent Support Program www.cameray.ca
Provides free daily interactive and educational parenting groups, one-on-one caregiver support sessions for families in Burnaby and New West with at least one child under 5yrs. Services are available both in-person and virtually.
Family Services for Greater Vancouver
Family Services for Greater Vancouver
604.525.9144 www.fsgv.ca
Provides counselling, education, and support services to parents and their families. Parent/Teen Mediation Services Offers free parent-teen conflict mediation for residents of Burnaby and New West. Referrals are made through the Ministry of Children and Family Development.
Foster Parenting Fraser Region
Foster Parenting Fraser Region
604.520.2900 www.fraserregionfostering.com
Provides information about fostering, support services, and resources for foster parents currently in the network.
Ministry of Children & Family Development
Ministry of Children & Family Development
604.660.4927
—Centralized Screening Team 1.800.663.9122
Receives initial requests for services and child protection reports.
Intake and Family Services Bby: 604.660.9494 (Under 12yrs)
Youth Intake and Family Services Team Bby: 604.660.5900 (13yrs+)
New Westminster Intake and Family Services
New Westminster Intake and Family Services
604.660.9495
MOSAIC —Family Centre
MOSAIC —Family Centre
604.636.0120 www.mosaicbc.org/familycentre
Provides an early childhood development (ECD) program for Burnaby refugee families. Children join activities while parents practice English, join discussion groups and learn about parenting skills, health, and nutrition.
New Westminster Children’s Centre
New Westminster Children’s Centre
604.521.8078
Provides services for families whose children and youth have a delay in their development. Services include Infant Development Program, Supported Child Development, Early intervention therapies, and Key Worker services. Open referral system.
Parent Support Services Society of BC
Parent Support Services Society of BC
604.669.1616 www.parentsupportbc.ca
Supports families and all those in a parenting role. Protects the safety and wellbeing of children and promotes the health of all families by partnering with those in a parenting role and their communities to build support, advocacy, education, research, and resources.
Parents Together
Parents Together
604.879.6554 www.bgcbc.ca (What We Do > Counselling Support Services)
Offers education and group support for parents of youth 12-24yrs who wish to develop new skills to help end conflict in their homes. Strategies are taught to improve relationships, develop positive communication skills, practice self-care, and help parents regain control.
Purpose Society
Purpose Society
778.727.0786 —Parenting Support Groups/Circles
604.526.2522 www.purposesociety.org
Offers the following free groups to parents, caregivers, and their children. Self-referrals accepted. Call for more information. Family Circle Provides support and information for parents with children 3-6yrs.
FLY (Fun Learning and You)
FLY (Fun Learning and You)
Provides social/educational program and info group for New West parents with children 18 months-5yrs. Nobody’s Perfect Parenting Program Provides a 6 week parenting program for families with children 0-5yrs. Runs 2-3 times/year. Parenting Children with Challenging Behaviours Provides a 6 week parenting program for families with children 4-12yrs. Runs 1-2 times/year. Pitter Patter Provides support and information for parents with children ages 0-30 months.
SPLASH (Sensory Physical Literacy Arts Nature & Science) & PLANS (Physical Literacy, Arts, Nature & Science)
SPLASH (Sensory Physical Literacy Arts Nature & Science) & PLANS (Physical Literacy, Arts, Nature & Science)
Both programs provide an outdoor experience, which develops and supports children’s physical literacy. For families with children ages 2-5yrs. St. Leonard’s Youth & Family Services
604.524.1511 www.stleo.ca
Offers counselling, assessment, mediation, life skills training, and support groups for parents and teens.
British Columbia Family Maintenance Enforcement Program
British Columbia Family Maintenance Enforcement Program
604.678.5670
www.fmep.gov.bc.ca
Monitors and enforces maintenance orders and agreements.
Justice Education Society of BC
Justice Education Society of BC
https://bc.familieschange.ca/
Provides information about divorce and separation for families. Includes guides for kids, teens, and parents, and an interactive website just for children. Offers parents with child support resources, and online parenting after separation courses.
New Westminster Family
New Westminster Family
604.660.8636
Justice Centre Provides information and assistance to families who are experiencing separation/divorce, in need of developing a parenting plan or calculation of child and spousal support. Interpreters can be arranged upon request. All services, including mediation and assistance with court process, are free and confidential.
Families with Low Income
Families with Low Income
Burnaby Parks, Recreation & Cultural Services—Recreation Credit Program
Burnaby Parks, Recreation & Cultural Services—Recreation Credit Program
604.320.2227
www.burnaby.ca/recreationcredit
Provides support to qualifying Burnaby residents in financial need. Credit can be used to register for most Parks, Recreation or Cultural programs. Applications are available online or at any community/recreation centre. Call for more infomation.
Burnaby Community Services
Burnaby Community Services
604.299.5778 www.BbyServices.ca
Camping Bureau Burnaby families of low income can register to receive summer camp subsidies for their children. Christmas Bureau Burnaby families of low income or on income assistance can register to receive gifts for their children during the holiday season.
Recreation Credit Program
Recreation Credit Program
www.burnaby.ca/recreationcredit
Provides support to qualifying Burnaby residents in financial need. Credit can be used to register for most Parks, Recreation or Cultural programs. Applications are available online or at any community or recreation centre. Call for more information.
Community Volunteer Income Tax Program Volunteer tax preparers will complete income tax papers for individuals with low income as part of Revenue Canada’s CVITP. Call for more information. Form Completion Program Volunteers provide assistance with form completion for CPP, OAS, GIS and other applications. Call for more information or to book an appointment.
Affordable Child Care Benefit
Affordable Child Care Benefit
1.888.338.6622 (Childcare BC)
Provides monthly payment to help eligible families with the cost of child care.
Athletics for Kids
Athletics for Kids
604.221.7529 www.a4k.ca info@a4k.ca
Provides financial support towards basic amateur sport registration fees for youth 5-18yrs. Net family income must be under $42,000/ yr, or child in foster care, or a parent receives social assistance. Check site for COVID updates and registration.
Burnaby MoreSports Society
Burnaby MoreSports Society
778.918.2921 www.burnabymoresports.ca
Offers free after-school sports programs for children, grades 2-5. Check website for location and program details.
Canadian Tire Jumpstart
Canadian Tire Jumpstart
1.844.937.7529 https://jumpstart.canadiantire.ca
Helps financially disadvantaged kids 4-18yrs get involved in organized sport and active recreation activities. Offers lots of ideas to help keep active at home during COVID.
Canada Scores
Canada Scores
778.871.6316 www.canadascores.org
Offers innovative afterschool program for vulnerable youth that integrates soccer, poetry, and community service.
Fraserside Community Services
Fraserside Community Services
604.522.3722 x101
Provides families with low income with access or referrals to financial assistance towards
Kidsport BC and Quest Not-For-Profit Grocery Markets.
Kidsport Burnaby
Kidsport Burnaby
604.294.7111 www.kidsportcanada.ca/british-columbia/burnaby burnaby@kidsportcanada.ca
Provides financial support to qualifying Burnaby families for sport registration fees for kids 18yrs and under.
Salvation Army —Christmas Bureau
Salvation Army —Christmas Bureau
604.521.2421
New West families with low income can register to receive food and gifts for their children 14yrs and under during the Christmas season.
SmartSAVER —Free Money for RESPs
SmartSAVER —Free Money for RESPs
1.855.737.7252 www.smartsaver.org info@smartsaver.org
Families with low income can open a no-fee, zero required contribution Registered Education Savings Plan and receive free government money for their children’s higher education.
BC Hydro
BC Hydro
1.800.224.9376 —Savings and Rebate Programs
www.bchydro.com/powersmart/residential.html
Provides qualifying households with a variety of savings and rebate programs. Check website or call for more information on eligibility.
Youth
Youth
Information & Support Lines
Information & Support Lines
YouthInBC.com
YouthInBC.com
24-hr Distress Line: 604.872.3311 https://youthinbc.com
Online crisis chat service where youth chat one-on-one with a trained volunteer from the Vancouver Crisis Centre. Website offers information on a variety of youth-related issues, as well as a resource list of organizations and websites where youth can get help.
Helpline for Children
Helpline for Children
310.1234 604.660.4927 Kids Help Phone 24-hr: 1.800.668.6868 www.kidshelpphone.ca Txt: “Connect” to 686868
Provides free, anonymous, confidential information, counselling, referral services, and resources for young people needing help. Aged Out https://agedout.com Provides accessible tools and resources for youth in and from government care. Includes information about education, health, housing, ID needs, money, and personal life.
Creekside Youth Detox Program
Creekside Youth Detox Program
604.587.3755
Offers an in-patient medical withdrawal program for youth 14-18yrs. This longer-stay regional service provides stabilization and safety, assessment, and referral to residential services.
D-Talks (Youth Detox Line)
D-Talks (Youth Detox Line)
1.877.872.4349 After hours: 604.872.4349
Offers help for youth 16-24yrs requiring detox for treatment services. Provides addiction support and referrals. Open 24/7.
Foundry
Foundry
www.foundrybc.ca Website is designed to help people 12-24yrs assess their feelings and quickly connect to mental health resources and support. Offers education, self-care tools, website links, and connections to professional resources.
Inter-Regional At-Risk Youth Link
Inter-Regional At-Risk Youth Link
604.587.8100 http://pcrs.ca/services/ (IRAYL) 604.999.8180
Provides outreach support and resources to youth 13-18yrs who congregate on and around Skytrain stations throughout the Lower Mainland. Mon-Fri, 12noon-11pm.
Legal Rights for Youth in BC
Legal Rights for Youth in BC
1.855.875.8867 www.legalrightsforyouth.ca
Website provides youth with information about age-based rights and responsibilities, work, driving, renting, medical rights, family break-up, abuse, sexual assault, and more.
Services for Youth
Services for Youth
www.canada.ca/en/services/youth.html
Government of Canada’s website for youth with information about careers, education, money, and health.
Sex Sense Line
Sex Sense Line
604.731.7803 www.optionsforsexualhealth.org/sex-sense/
Provides free, confidential information and referral for sexual health issues including sexuality, birth control, STIs, emergency contraception, and pregnancy options. Email form is available on website; phone lines open 9am-9pm.
Smart Sex Resource
Smart Sex Resource
604.707.5600 www.smartsexresource.com
Information and resources provided by the STI Clinic at BC Centre for Disease Control.
Youth Against Violence Line
Youth Against Violence Line
24-hr: 1.800.680.4264 www.youthagainstviolenceline.com 604.836.6381 info@youthagainstviolence.com
Offers safe, confidential access to trained support workers who talk with youth and concerned adults about bullying, gang activity, harassment, intimidation, sexual exploitation, and other issues. Services available in multiple languages.
Youth Programs
Youth Programs
Aunt Leah’s Place
Aunt Leah’s Place
604.525.1204 www.auntleahs.org
Offers housing, job training, life skills training, and quality of life opportunities for youth in foster care and young moms to help them transition to independent living. Drop in grocery pickup Mon & Fri, 12-2pm. Wed, 3-5pm for foster care youth and young moms.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
604.431.0400 www.burnabynh.ca
Provides various levels of youth leadership, pre-employment skills, certifications, hours for career prep, and volunteer community engagement experiences for youth 13-18yrs. Call for more information.
CAVE Youth Employment Program
CAVE Youth Employment Program
604.438.3045 www.douglascollege.ca/cave cave@douglascollege.ca
Offers a free training option for youth 17-29yrs to build their workplace skills and confidence, identify job goals, and find paid work. Must be unemployed or under employed, and not a full-time student.
Covenant House Crisis Program
Covenant House Crisis Program
604.685.7474 www.covenanthousebc.org/continuum-of-care/crisis-program/
1302 Seymour St and 326 Pender St, Vancouver
Offers safe housing, food, clothing, and counselling to youth 16-24yrs. 28 beds for female-identified and 35 beds for maleidentified youth are available on a first-come, first-served basis.
ISSofBC —MY (Multicultural Youth) Circle
ISSofBC —MY (Multicultural Youth) Circle
604.522.5902 www.issbc.org
Provides training, peer support, and leadership skills through the Multicultural Youth Circle program. Assists immigrant and refugee youth 14-24yrs facing issues with integration, social isolation, communication barriers, racism, trauma, family conflict, and lack of support.
MOSAIC —Moving Ahead FreeRunning
MOSAIC —Moving Ahead FreeRunning
604.636.4712 for Immigrant & Refugee Youth www.mosaicbc.org/youth
Empowers youth through their settlement and integration journey and supports their goals for a successful future in Canada by providing Case Management, Orientation and information sessions, Friendship Circles, sports, and recreational activities. Provides guidance for education and employment, including leadership training and practicum.
MOSAIC —Multicultural Youth
MOSAIC —Multicultural Youth
604.254.9626 & Safe Relationships www.mosaic.org/services/projects/mysr/
Promotes safe and healthy relationships, open and honest communication, and family closeness through workshop series that include 10 sessions for youth and 5 sessions for caregivers. Multicultural Youth & Safe Relationships workshops are open to youth of all genders, ages 11-14, and their caregivers.
QMUNITY Youth Services
QMUNITY Youth Services
604.684.5307 x108 www.qmunity.ca/get-support/youth
1170 Bute St, Vancouver
Provides a safe place for LGBTQ2SAI+ and questioning youth to get support and hang out and socialize. Small meetings and drop-ins are welcomed during COVID.
SUCCESS —Chance to Choose Employment Program
SUCCESS —Chance to Choose Employment Program
604.438.7222
https://successbc.ca/service-categories/employment/
604-5050 Kingsway, Burnaby
Delivers employability skills to youth 15-30yrs through training and work experience to assist participants to overcome barriers and transition to employment. Call for program delivery details
Youth Centres
Youth Centres
The following youth centres offer recreation services and a variety of programs to teens and/or pre-teens, including social drop-in, day trips, leadership development, open gym times, tournaments, games, computers, and counselling referrals. Call for more info during COVID.
Burnaby Parks & Recreation Youth Centres: www.burnaby.ca/youth
Creekside Youth Centre
Creekside Youth Centre
604.294.7607 2720 Beaverbrook Cres, Burnaby
Youth Lounge @ Edmonds
Youth Lounge @ Edmonds
604.297.4841 7433 Edmonds St, Burnaby
South Central Youth Centre
South Central Youth Centre
604.297.4497 6749 Nelson Ave, Burnaby
Summit Youth Centre
Summit Youth Centre
604.268.1369 200 Willingdon Ave, Burnaby
Burnaby Youth Hub
Burnaby Youth Hub
604.569.0951 www.burnabyyouthhub.org
4750 Imperial St, Burnaby Hub School
604.569.3435
Sexual Health - Metrotown Clinic
Sexual Health - Metrotown Clinic
604.731.4252
Offers a youth clinic, high school, counsellors, youth programs, resources, and free community meeting space.
New West Youth Centre
New West Youth Centre
604.515.3801 www.newwestyouth.ca
620-8th St, New West (@ Century House)
Drop-in centre for youth 13-18yrs. Call for more information.
Youth Source
Youth Source
604.329.1875 www.purposesociety.org 40 Begbie St, New West
Provides warm, welcoming atmosphere for youth under 22yrs to find free, confidential information and education regarding sexuality and health. Includes the New West Youth Clinic in partnership with Fraser Health. Open on Tues, 3-6 pm; Thurs, 4-7 pm.
Youth Health Clinics
Youth Health Clinics
Burnaby Youth Clinic
Burnaby Youth Clinic
604.293.1764 4734 Imperial St, Burnaby
Mon, Tues, Thurs, 1-5pm. Serves youth under 22yrs.
East Van Youth Clinic
East Van Youth Clinic
604.675.3986 www.vch.ca 778.871.7132 1669 E.
Broadway, Vancouver Open Mon-Fri, 9am-5pm, for phone calls, and 2-5pm, by appointment only. Serves youth up to 25yrs.
New Westminster Youth Clinic
New Westminster Youth Clinic
604.329.1875 www.purposesociety.org
38 Begbie St, New West Tues, 2-6pm; Thurs, 3-7pm. Youth 21yrs and under.
Surrey Youth Clinic
Surrey Youth Clinic
604.585.5999
9634 King George Blvd, Surrey (Shirley Dean Pavillion)
Mon, 12-6:45pm; Tues, 11am-5:45pm; Wed/Thurs, 10am-4:45pm; Fri, 11am-3:45pm. Serves youth 21yrs and under. By appointments only due to COVID.
Seniors
Seniors
Senior Supports
Senior Supports
Seniors BC/Seniors Info Line
Seniors BC/Seniors Info Line
604.660.2421 www.seniorsbc.ca TDD: 604.775.0303
Offers a single source of government services information, including health services and resources.
CARP
CARP
604.367.0012 www.carp.ca northfraser@carp.ca
CARP is a non-partisan advocacy association that works with all parties in government to advocate for older Canadians for better healthcare, financial security, and freedom from ageism.
Burnaby Community Services
Burnaby Community Services
604.299.5778 www.BbyServices.ca
Provides the following publications of interest to seniors. Free copies can be picked up at local libraries, recreation and community centres, seniors centres or our office. Check website for more information or to download copies. As We Age Seniors Resource Guide Lists services for and stories about seniors 55+ and their families. Community Resource Guide Includes a wide range of selected programs and services in Burnaby and New Westminster. Seniors Resource Card Features contact information for programs and Services to help support seniors and prevent isolation.
AssistList
AssistList
www.assistlist.ca info@assistlist.ca
Charity offers free online marketplace for individuals to buy, sell, and donate home health medical equipment, and find other healthcare resources.
Food Delivery & Meal Programs
Food Delivery & Meal Programs
Burnaby Meals on Wheels
Burnaby Meals on Wheels
604.299.5754 www.BurnabyMeals.ca
Provides nutritious local and affordable food to people who for physical, mental health, social or economic reasons are unable to meet their dietary needs. Delivers hot Western, vegetarian and Chinese meals, frozen Western main courses and bag lunches, Mon, Wed, & Fri. Let’s Do Lunch Friendly volunteers will visit Burnaby seniors in their homes to share lunch, form friendships, and provide information on community support and social events. Suspended due to COVID; call for updates.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
www.burnabynh.ca
South: 604.431.0400 | North: 604.294.5444
Seniors’ Shopping and Meal Program Provides support for frail seniors who are living with health challenges and are experiencing food insecurity. We provide food hampers, low-cost prepared meals, grocery shopping, and free delivery.
New Westminster Meals on Wheels
New Westminster Meals on Wheels
604.520.6621 www.seniorsservicessociety.ca/smow.htm
Delivers fresh, nutritious, and affordable meals to NW residents 60+.
Japanese —Style Meals on Wheels
Japanese —Style Meals on Wheels
604.687.2172 www.tonarigumi.ca (Services > Service List)
Delivers Japanese-style lunch boxes on Tuesdays to homebound seniors in Burnaby.
Better Meals
Better Meals
604.299.1877 www.bettermeals.ca 1.888.838.1888
Offers a wide selection of affordable, nutritious, and ready-to-eat full course meals and à la carte food items.
Senior Services Society
Senior Services Society
604.520.6621 www.seniorsservicessociety.ca
Grocery Shopping Program Provides New West residents 60+ with the option to order groceries by phone. Volunteers take orders and items are delivered by Save On Foods (Sapperton). Minimum order and delivery charge applies. Call for rates and details.
Casalinga Food Services
Casalinga Food Services
604.435.1994 www.casalinga.ca
Offers delivery of complete ready-made meals, including choices from vegan, gluten free, and zero carb menus.
Citizen Support Services
Citizen Support Services
604.294.7980 www.burnaby.ca/citizensupportservices
Grocery Shop-By-Phone Provides Burnaby seniors with weekly grocery. Payment by credit card only.
Dairyland Home Service
Dairyland Home Service
1.877.341.8700 www.morethanmilk.ca
Offers regularly scheduled delivery services of about 500 products including dairy products, fresh baked goods, juices, soups, pastas and cereals, and household products.
Health & Wellness
Health & Wellness
Alzheimer Society of BC —Fraser Region
Alzheimer Society of BC —Fraser Region
604.298.0780 www.alzheimerbc.org
Provides information, education, and support to family, friends and individuals affected by Alzheimer’s disease and other dementias. First Link dementia support services include early-stage support groups, “First Link” referrals, and “Minds in Motion”, a social and recreation program.
First Link Dementia Helpline: 1.800.936.6033
Health Protection Office
Health Protection Office
604.587.3936
Community Care Facilities Licensing Officers issue licenses, monitor and inspect facilities, respond to complaints, and investigate allegations of unsafe, inappropriate or abusive care in licensed facilities.
Older Adult Substance Use Services
Older Adult Substance Use Services
604.777.6870
320-7155 Kingsway, Burnaby
Provides free, confidential counselling services to Burnaby and New West seniors 65+, who are concerned about their own or someone else’s alcohol and/or other drug use. Education, referrals, and outreach services provided.
Fraser Health Authority
Fraser Health Authority
www.fraserhealth.ca
Fraser Health Crisis Line 24-hr: 604.951.8855
Geriatric Mental Health Team
Bby: 604.453.1900
New West: 604.777.6800
Home Health Service
Line New Intake: 1.855.412.2121
Bby: 604.918.7447
New West: 604.777.6700
Public Health General Info
Bby: 604.918.7605
New West: 604.777.6740
Fraser Health Lifeline
604.953.4960
www.fraserhealth.ca (Search>Lifeline Offers a personal 24-hr emergency response service that assists individuals to remain independent and safe at home. For more info email: lifeline@fraserhealth.ca Seniors Distress Line 24-hr: 604.872.1234
Healthy Eating for Seniors Handbook
Healthy Eating for Seniors Handbook
www.gov.bc.ca/seniorshealthyeating
Provides information for seniors about food, meals, and supplements. Also includes tasty recipes with nutritional information, smaller portion size, and cultural adaptations. Available online or in print in several languages. Free copies can be ordered by calling HealthLinkBC at 811. Seniors Wellness Programs Offers blood pressure and height/weight monitoring, massage, exercise, footcare, therapeutic touch, health and housing information, peer counselling, and social activities. Various support groups also meet at seniors’ centres. Call ahead for program details.
Cameron Health Focus
Cameron Health Focus
604.297.4453
Edmonds Health Watch
Edmonds Health Watch
604.297.4901
Stroke Recovery Branch
Stroke Recovery Branch
778.877.0398
Confederation Seniors Center S.A.I.L (Seniors Active in Living)
Confederation Seniors Center S.A.I.L (Seniors Active in Living)
604.294.1936
Century House
Century House
604.519.1066
Health Drop-in and Peer Counselling Telus Health —LivingWell Companion
Health Drop-in and Peer Counselling Telus Health —LivingWell Companion
1.844.432.3405 www.telus.com/livingwellcompanion
Provides emergency response service with optional fall detection.
YMCA Healthy Heart Program
YMCA Healthy Heart Program
604.521.5801 (Cardiac Prevention, Rehabilitation & Maintenance) healthy.heart@gv.ymca.ca
Offers a community-based program that supports people living with cardiac risk through education and supervised exercise. Doctor’s referral is required. Fee for program, but financial assistance may be available for those in need.
Peer Counselling & Support
Peer Counselling & Support
Burnaby Neighbourhood House
Burnaby Neighbourhood House
www.burnabynh.ca
South: 604.431.0400 | North: 604.294.5444
Senior Connections
Senior Connections
seniors@burnabynh.ca
Welcomes seniors from diverse backgrounds, and supports their health and well-being. Seniors/volunteers lead educational workshops, social/fitness activities and a weekly Friday lunch. Membership fee $5/year; most programs are free.
Burnaby Seniors Outreach
Burnaby Seniors Outreach
604.291.2258 www.bsoss.org supervisor@bbyseniors.ca
Offers support services for seniors and unpaid caregivers. Check website, call or email for program updates. Senior Peer Support One-on-one peer support for seniors experiencing caregiver challenges, anxiety, depression, frustration or difficulties because of life changes. Family & Friend Caregiver Supports Offers support to those providing care for a relative, neighbour or friend, and includes support groups, one-on-one peer support, education series, resources, and an annual expo. During COVID, resiliency building workshops, caregiver support groups, and one-on-one peer support are provided via Zoom.
411 Seniors Centre Society
411 Seniors Centre Society
604.684.8171 www.411seniors.bc.ca 330-333 Terminal Ave, Vancouver
Provides seniors with information and referral services, social, recreational, and educational activities and events from a multicultural resource centre. Free income tax service in March/ April for seniors with low income and people on disability. Call for information about membership, drop-in activities and events, please make appointment prior to dropping in.
Century House Senior Peer Counselling
Century House Senior Peer Counselling
604.519.1064 www.chspc.ca
Provides free counselling programs for New West seniors 50+, helping with life transitions, bereavement, loss, loneliness, isolation, health, and aging concerns.
Citizen Support Services
Citizen Support Services
604.294.7980 www.burnaby.ca/citizensupportservices
Provides Burnaby seniors with support services including shop-by-phone, shopping buddies, home visits, social phone calls, and monthly recreational bus trips. Call or check website for latest updates.
ISSofBC —Seniors Programs
ISSofBC —Seniors Programs
604.395.8000 www.issbc.org/our-services/connecting-seniors
Provides support to immigrant seniors through first language support groups, workshops on relevant topics, one-on-one digital literacy learning, and conversation circles.
MOSAIC Seniors Club Programs for Immigrant & Refugee Seniors
MOSAIC Seniors Club Programs for Immigrant & Refugee Seniors
604.254.3932
www.mosaicbc.org/seniors-club
Provides free, multilingual services to newcomer seniors 55+, including settlement counselling, English conversation circles, computer classes, activity and information workshops, and rotating programs of interest such as yoga classes, Tai Chi, knitting, singing, and field trips.
MOSAIC CARES
MOSAIC CARES
604.438.8214 x115 www.mosaicbc.org/services/projects/cares
Provides an innovative service for older adults who require support connecting to their community or learning to address their health and well-being needs. Social Prescribing works alongside clinical treatments to address people’s needs in a holistic way.
New West Police Service & FSGV
New West Police Service & FSGV
604.529.2459 —Elder Abuse Unit
Non-Emerg: 604.525.5411
Provides elder abuse response and coordinates follow-up services to residents of New West or victims of crimes committed in the area. The team is also available for consultation regardless of where the individual lives or site of crime. Open Mon-Fri, 7am-4pm.
Nidus Personal Planning Resource Centre & Registry
Nidus Personal Planning Resource Centre & Registry
www.nidus.ca info@nidus.ca
Provides help with future planning. Operates an online registry for safely storing and accessing important information and documents, in case of health crisis or other emergency (wildfire, flood, or earthquake).
Seniors First BC —Seniors Abuse & Information Line (SAIL)
Seniors First BC —Seniors Abuse & Information Line (SAIL)
604.437.1940 1.866.437.1940 www.seniorsfirstbc.ca
Provides a safe place for older adults or those who care or them, to talk to someone about situations where they feel abused or mistreated, and/or receive information about elder abuse prevention. Offers referrals to their legal and victim services programs. Open Mon-Fri, 8am-8pm, except STAT holidays; interpreters by request, 9am-4pm.
Seniors Services Society
Seniors Services Society
604.520.6621 www.seniorsservicessociety.ca
Provides New West residents 60+ with support services such as Meals on Wheels, Light Housekeeping, Medical Transportation, Support Calls, Form and Income Tax Completion. Call or check website for more information.
Office of the Seniors Advocate
Office of the Seniors Advocate
1.877.952.3181 www.seniorsadvocatebc.ca
Provides a “go-to” resource for seniors’ information and referral. Phone lines are answered by knowledgeable staff who can help with a range of questions.
Public Guardian & Trustee of BC
Public Guardian & Trustee of BC
604.660.4507 www.trustee.bc.ca
Provides services to vulnerable seniors and adults (19+yrs) or their families who need help managing financial or legal affairs; assesses and investigates reports of neglect and financial abuse of vulnerable adults.
Burnaby Hospice Society
Burnaby Hospice Society
604.520.5087 www.burnabyhospice.org
5th Fl, 4535 Kingsway, Burnaby
Provides services to individuals and families in Burnaby going through the end-of-life journey. Supports palliative or hospice care patients and their families and caregivers. Also offers free bereavement counselling and art therapy.
Memorial Society of BC
Memorial Society of BC
604.733.7705 www.memorialsocietybc.org 1.888.816.5902
Provides objective information and education on funeral pre-planning, including simple, dignified, low cost funerals. Also offers support and direction for grieving families. Membership is required.
BC Bereavement Helpline
BC Bereavement Helpline
604.738.9950 www.bcbh.ca contact@bcbh.ca
Provides information, referral, and compassionate listening for persons coping with grief.
Voices of Burnaby Seniors Society
Voices of Burnaby Seniors Society
604.619.0953 www.vobss.ca VobsSociety@gmail.com
A non-profit society led by volunteer seniors whose goals are to support all Burnaby seniors in being healthy, independent, and connected members of our community. Informs, supports, and advocates for Burnaby seniors
Home Support Services
Home Support Services
Better At Home Programs
Better At Home Programs
www.betterathome.ca
Helps seniors live independently by providing simple non-medical support services. Services may include light housekeeping and transportation to medical appointments. Subsidies may be available for independent living seniors 65+, depending on income level.
Burnaby Better At Home
Burnaby Better At Home
604.297.4877 betterathome@burnaby.ca
New Westminster Better At Home
New Westminster Better At Home
604.520.6621 support@seniorsservicessociety.ca
The following private businesses offer home support services to seniors who don’t qualify for Fraser Health Home Care, Better At Home programs or require additional services for a fee.
Aging My Way Home Care
Aging My Way Home Care
604.290.8331 www.agingmywayhomecare.ca
All Nursing Health Services
All Nursing Health Services
604.488.9323 www.allnursing.ca
BC Eldercare Massage
BC Eldercare Massage
604.340.3581 www.bceldercare.ca
Big Hearts Homecare
Big Hearts Homecare
778.788.5578 www.bigheartshomecare.ca info@bigheartshomecare.ca
CBI Health Group Home Health
CBI Health Group Home Health
1.800.463.2225 www.cbi.ca
Classic LifeCare
Classic LifeCare
604.263.3621 www.classiclifecare.com
Comfort Keepers
Comfort Keepers
604.689.8609 www.comfortkeepers.ca/Vancouver
FootCare Passion —Mobile Foot Care
FootCare Passion —Mobile Foot Care
604.780.3992 www.footcarepassion.ca
Golden Transitions
Golden Transitions
604.240.8085 www.goldentransitions.ca
Home Instead Senior Care
Home Instead Senior Care
604.432.1139 www.homeinstead.com/3037
Integrative Rehabilitation
Integrative Rehabilitation
604.419.0998 www.bcintegrativerehab.com integrativerehab@gmail.com
John’s Helping Hands
John’s Helping Hands
604.329.1006 www.johnshelpinghands.ca
Just Like Family Senior Home Care Services
Just Like Family Senior Home Care Services
604.440.3331 www.justlikefamily.ca
Karp Home Care
Karp Home Care
604.420.7800 www.karphomecare.com
Nurse Next Door Home Care Services
Nurse Next Door Home Care Services
604.552.9989 www.nursenextdoor.com
Peachtacular Home Health Care
Peachtacular Home Health Care
778.859.2695 www.peachtacular.com info@peachcular.com
Personalized Dementia Solutions Inc.
Personalized Dementia Solutions Inc.
778.789.1496 www.dementiasolutions.ca
Physio2U
Physio2U
778.846.7695 www.physio2u.ca
Practically Daughters Senior
Practically Daughters Senior
604.421.5952
Move Managers
Move Managers
www.goodriddance.ca
Retire-at-Home
Retire-at-Home
604.998.1628 www.retireathomeNS.com
Safe Care Home Support
Safe Care Home Support
604.945.5005 www.safecarehomesupport.ca
SE Health
SE Health
604.739.4300 https://vancouver.sehc.com/
Shylo Nursing & Home Healthcare
Shylo Nursing & Home Healthcare
604.985.6881 www.shylohomehealthcare.ca
Strive Community Home Care
Strive Community Home Care
604.936.9944 www.striveliving.ca info@striveliving.ca
Housing Information
Housing Information
Seniors Services Society
Seniors Services Society
604.520.6621 www.seniorsservicessociety.ca housing@seniorsservicessociety.ca rentbank@seniorservicessociety.ca
Provides seniors housing navigation across BC, information and referral, seniors homeless outreach program, Temporary Housing Program (cost geared to income), Seniors Rent Bank, for one-time interest free loans and Seniors Housing Navigator Training Program. Serves Lower Mainland seniors 60+ (except Downtown Eastside).
BC Home Renovation Tax Credit for Seniors and Persons with Disabilities
BC Home Renovation Tax Credit for Seniors and Persons with Disabilities
1.877.387.3332 www.gov.bc.ca ITBTaxQuestions@gov.bc.ca
Assists eligible seniors 65+ and persons with disabilities with the cost of certain permanent renovations to improve accessibility, function or mobility at home.
BC Housing SAFER —Shelter Aid for Elderly Renters
BC Housing SAFER —Shelter Aid for Elderly Renters
604.433.2218 www.bchousing.org/programs/SAFER
Provides financial assistance for eligible renters 60+.
HAFI —Home Adaptations for Independence
HAFI —Home Adaptations for Independence
www.bchousing.org/housing-assistance/HAFI
Provides financial assistance for home modifications to help eligible low-income seniors and people with disabilities to continue to live in their own home.
Home Owner Grants
Home Owner Grants
1.888.355.2700 www.gov.bc.ca/propertytaxes
British Columbia’s property assistance program helps homeowners reduce the taxes they pay.
New Chelsea Society
New Chelsea Society
604.395.4370 www.newchelsea.ca admin@newchelsea.ca
Provides affordable, safe, and clean housing for seniors 55+, families, and persons with disabilities.
New Vista Society Housing Office
New Vista Society Housing Office
604.525.3288 www.newvista.bc.ca
Provides housing to families of varied incomes and subsidized housing to low seniors 55+ with low income. Must apply through BC Housing first at 604.433.2218.
Home & Yard Maintenance
Home & Yard Maintenance
1st Hoarding CleanUp
1st Hoarding CleanUp
1.855.468.2588 www.1stHoardingCleanUp.com
Offers compassionate and discreet decluttering, organizing and cleaning services for hoarders’ homes.
Mobile Work Crew
Mobile Work Crew
604.723.3439 www.fraserside.bc.ca/community-living/mobile-work-crew
Supervised workers with physical or mental health challenges offer commercial/residential landscaping, property maintenance, recycling, and rubbish removal.
Senior Citizens’ Repair Service
Senior Citizens’ Repair Service
604.438.6990
Provides low cost, minor house repairs, and maintenance for seniors 55+ and persons with low income living with disabilities in their own home.
Neighbours Helping Neighbours
Neighbours Helping Neighbours
604.764.6601 www.larchevancouver.org/community-programs/
Supervised team of persons with developmental disabilities assist seniors and others with basic gardening, lawn maintenance, light home maintenance and repairs, recycling, and debris clean up or removal.
Clean Start BC
Clean Start BC
1.855.297.8278 www.cleanstartbc.ca
Offers hoarding clean up, junk removal, pest control, and COVID sanitization and disinfection services.
Pension & Benefits Information
Pension & Benefits Information
Service Canada
Service Canada
1.800.622.6232 www.servicecanada.gc.ca TTY: 1.800.926.9105
Provides information about CPP, GIS, OAS, Spouse Allowance, Survivor Allowance, Veterans Benefits, and any other general inquiries about government services and programs. Open Mon-Fri, 8:30am-4pm, local time.
Service BC
Service BC
604.660.2421 www.servicebc.gov.bc.ca/seniors TDD: 604.775.0303
Provides information on seniors programs including BC Seniors Supplement and Property Tax Deferment.
Seniors Supplement
Seniors Supplement
1.866.866.0800
Continuing Education
Continuing Education
College for the Retired
College for the Retired
604.517.8732 www.cccrburnaby.org
6650 Southoaks Cres, Burnaby
Offers a variety of courses for persons 50+. Learn for fun and teach for pleasure with many skill building opportunities. Re-opening winter 2022; call or check website for latest updates.
AgeSmart
AgeSmart
www.agesmart.info
Provides information about latest technology and effective ways to use them.
COSCO Health & Wellness Institute
COSCO Health & Wellness Institute
604.261.6887 www.seniorshelpingseniors.ca ws_coor@coscoworkshops.ca
Offers free virtual workshops to seniors’ groups in healthy living, safety, and legal issues.
SFU Liberal Arts & 55+ Program
778.782.8000 www.sfu.ca/liberal-arts
Offers a variety of intellectually stimulating courses, lectures, and a liberal arts certificate program year round for adults, with tuition discount for those 55+.
UBC Extended Learning
UBC Extended Learning
604.822.1444 www.extendedlearning.ubc.ca/seniors
Offers a variety of learning opportunities including: UBC Academic Explorations, an online and interactive lecture series, offered Fall 2021. One Day @ UBC, One Week @ UBC and UBC Elder Scholar offered in person in 2022. Seniors 65+ can take most UBC credit courses for general interest, free of charge. Some conditions apply
Social Recreation
Social Recreation
Seniors Centres offer programs for adults 55+. Socialize, learn new skills, and enjoy creative leisure time. Check websites for the latest facility or program updates.
Burnaby Seniors Centres
Burnaby Seniors Centres
www.burnaby.ca/55+
Bonsor 55+ Centre
Bonsor 55+ Centre
604.297.4580
6533 Nelson Ave, Burnaby
Cameron Recreation Complex
Cameron Recreation Complex
604.297.4456
9523 Cameron St, Burnaby
Confederation Community Centre
Confederation Community Centre
604.294.1936
4585 Albert St, Burnaby.
Edmonds Community Centre
Edmonds Community Centre
604.297.4838
7433 Edmonds St, Burnaby
New Westminster Senior Centres: Century House
New Westminster Senior Centres: Century House
604.519.1066 www.centuryhouseassociation.com
620-8th St, New West
Queensborough Community Centre
Queensborough Community Centre
604.525.7388 920 Ewen Ave, New West
Burnaby Seniors Outreach
Burnaby Seniors Outreach
604.291.2258 www.bsoss.org faryar@bbyseniors.ca
Please note during COVID, café, and choir meet remotely via Zoom. Dementia Friendly Café Café welcomes people with memory loss or dementia, their family and friends. Participants engage in socializing and facilitated discussion on topics led by guest speakers. Refreshments and music led by a Certified Music Therapist are included. Drop-in café held 2nd Thursday/month, 1-3pm. The “New Dementians” Choir Intergenerational, multicultural, dementia friendly choir provides support for inclusion, stress reduction, and depression for people living with memory loss, their families and friends. Certified Music Therapist directs rehearsals on most Saturday mornings. Members of diverse cultures are welcome to participate.
Citizen Support Services
604.294.7980 www.burnaby.ca/citizensupportservices
Call or check website for the latest program updates. Gadabouts Program Provides monthly social outing by bus and/or volunteer drivers on Wednesdays. Outings usually include lunch, and on occasion, entertainment. Wheelers Program Provides monthly social outing by HandyDART for wheelchair-bound clients. Outings usually includes lunch, and on occasion entertainment. One-on-one volunteer assistant. Seniors Lunch Program Volunteer drivers provide Burnaby seniors with rides to Confederation Centre for lunch and social time every Thurs, 11am-1:30pm. Friendly Visitors Provides companionship through on-going weekly 2 hour-visits to housebound seniors. Phone Buddy Provides companionship with weekly phone calls. Shopping Buddies Provides one-on-one volunteer assistance at local malls for personal shopping and social interaction. Brentwood/ Lougheed on scheduled Mondays and Metrotown on Thursdays. Transportation by HandyDART.
Seniors Services Society
Seniors Services Society
604.520.6621 www.seniorsservicessociety.ca
Offers social programs for New West residents 60+ to connect over meals, entertainment or activities. Society’s fully accessible 16-passenger bus provides transportation to and from home for a minimal fee. Call for updates
Transportation Services
Transportation Services
Burnaby Seniors Transportation
Burnaby Seniors Transportation
604.292.3901 www.BbyServices.ca/seniorstransportation
Provides Burnaby seniors with transportation to their medical and dental appointments. Call for details.
New West Seniors Medical Transportation
New West Seniors Medical Transportation
604.520.6621 www.seniorsservicessociety.ca
Provides New West residents 60+ with transportation to their medical and dental appointments. Subsidies may be available for residents with low income. Call for more information.
Bus Pass Program
Bus Pass Program
1.866.866.0800 www.buspass.gov.bc.ca
Offers an annual bus pass at reduced cost for seniors with low income and individuals receiving disability assistance from the province of BC.
Driving Miss Daisy Seniors Services
Driving Miss Daisy Seniors Services
604.767.4030 www.drivingmissdaisynorthshore.ca
Translink Programs for Accessible Transit
Translink Programs for Accessible Transit
604.953.3680 www.translink.ca
(Rider Guide > Accessible Transit)
HandyDART
HandyDART
Provides door-to-door service for people with disabilities. Advanced booking is required. Call 604.575.6600 (option #1) Taxisaver/Handycard Provides discounts for persons with permanent physical and mental disabilities.
SPARC BC
SPARC BC
604.718.7744 www.sparc.bc.ca/parking-permit 1.888.718.7794
Parking Permit Program Provides parking permits for people with disabilities.
Accessibility and Enforcement Line
Accessibility and Enforcement Line
604.718.7734
Ebus
Ebus
1.877.769.3287
www.myebus.ca Offers convenient, affordable, and responsible bus service to select destinations within BC.
Persons with Disabilities
Persons with Disabilities
Disability Supports
Disability Supports
BACI —Burnaby Association for Community Inclusion
BACI —Burnaby Association for Community Inclusion
604.299.7851 www.gobaci.com
Offers a range of programs and services to infants, children, youth, and adults with developmental disabilities and their families.
BC Brain Injury Association
BC Brain Injury Association
www.brainstreams.ca info@brainstreams.ca
Promotes a better quality of life for those living with acquired brain injury through education, information, prevention, support, and systemic advocacy.
BC Centre for Ability
BC Centre for Ability
604.451.5511 www.bc-cfa.org
Provides community-based services to children, youth, adults and their families with neurological, physical, and developmental disabilities.
BC Easter Seals
BC Easter Seals
604.736.3475 www.eastersealsbcy.ca/camp/
Provides many different services and programs including three Easter Seals Camps throughout BC, Easter Seals House in Vancouver, virtual day camps running throughout the year, and summertime city day camps. Check out website for more details.
Community Living Society
Community Living Society
604.523.0303 www.communitylivingsociety.ca
Provides individualized, flexible, and creative supports to people with developmental disabilities or Acquired Brain Injuries.
Disability Alliance BC
Disability Alliance BC
604.872.1278 www.disabilityalliancebc.org
Operates a number of programs and projects including Advocacy Access which assists people with disabilities to access benefits. Publishes self-help guides, manuals for community advocates, and Transition magazine. Advocacy Access Program Assists people with all disabilities to apply for and appeal the denial of provincial and federal disability benefits. Assists with access to health goods, services, and supplements provided through MSDPR. By appointment only. Disability Law Clinic Provides free legal advice to people with disabilities. Check website for details. The Right Fit Program Matches affordable, accessible homes and independent living supports for people who need wheelchair-accessible housing
BCITS Technology for Living
BCITS Technology for Living
TIL: 604.326.0175 www.bcits.org
PROP: 1.866.326.1245
Technologies for Independent Living Program (TIL) Provides home automation and assistive devices for people with physical disabilities to live as independently as possible at home.
Provincial Respiratory Outreach Program (PROP) Provides equipment and support to qualified persons needing assistive ventilation while living in community.
Down Syndrome Resource Foundation
Down Syndrome Resource Foundation
604.444.3773 www.DSRF.org
Offers innovative programs and interventions for children and adults with Down syndrome and other developmental disabilities. Programs include speech and language development, occupational therapy, behavioural support, mental wellness, reading and communications, and occupational therapy. Information and support available for families and professionals.
Disability Foundation
Disability Foundation
604.688.6464 www.disabilityfoundation.org
Provides opportunities for people with physical disabilities to feel empowered and participate in a variety of indoor and outdoor activities.
BC Mobility Opportunities Society (BCMOS)
BC Mobility Opportunities Society (BCMOS)
www.bcmos.org info@bcmos.org
Provides three different recreation activity programs which include Hiking, Paddling, and Adapted Personal Training
ConnecTra Society
ConnecTra Society
www.connectra.org info@connectra.org
Connects people with physical disabilities to work, leisure, and social opportunities in BC.
Disabled Independent Gardeners Association (DIGA)
Disabled Independent Gardeners Association (DIGA)
www.digabc.org info@digabc.org
Adapted Sailing Association of BC (ASABC)
Adapted Sailing Association of BC (ASABC)
www.asabc.org info@asabc.org
Vancouver Adapted Music Society (VAMS)
Vancouver Adapted Music Society (VAMS)
www.vams.org info@vams.org
Supports musicians with physical disabilities in exploring and achieving their musical goals.
Canucks Autism Network (CAN)
Canucks Autism Network (CAN)
604.685.4049 www.canucksautism.ca
Providing programs to individuals on the autism spectrum and their families, while promoting acceptance and inclusion through community engagement and training initiatives across BC and beyond. Membership is $25 per individual per year (eligible through autism funding).
CNIB Foundation
CNIB Foundation
604.431.2121 www.cnib.ca
Offers innovative programs designed to empower people of all ages who are impacted by blindness through knowledge, skills, and confidence in order to remove barriers in pursuit of the life they choose.
Laurel Behaviour Support Services
Laurel Behaviour Support Services
778.945.1435 www.laurelbc.ca laurel@posabilities.ca
Individualized behaviour support services, sexual health education, and social skills training for children, youth, and adults with autism, and/or other intellectual disabilities. Offers customized workshops for parents, caregivers, and professionals. Services are available in-person and via telehealth.
Family Support Institute
Family Support Institute
604.540.8374 www.familysupportbc.com 1.800.441.5403
Provides free support services to families of persons living with a disability. Offers information and referrals, workshops, training, and networking with similar families. Network includes over 240 families who have a family member with a disability.
Support Worker Central
Support Worker Central
www.supportworkercentral.ca
Online database designed to match individuals, families, and agencies with support workers in their communities.
Find Support BC
Find Support BC
https://findsupportbc.com
Connects families of persons with disabilities with resources available to them throughout the province.
MyBooklet BC
MyBooklet BC
https://mybookletbc.com
Online tool for families and people with disabilities to design personal information booklets for loved ones or themselves.
WayFinders
WayFinders
https://wayfindersbc.com
Offers personalized conversations and resources to people with disabilities, enabling them to discover their paths towards fuller, richer lives in community.
Fraserside Community Services
Fraserside Community Services
604.522.3722 www.fraserside.bc.ca/community-living/ info@fraserside.bc.ca
Provides 24/7 staffed Community Living residences, Home Share Services, Supported Employment, and Community Inclusion day programming for adults with physical and developmental disabilities.
Learning Disability Society of Greater Vancouver
Learning Disability Society of Greater Vancouver
www.ldsociety.ca 604.873.8139
Offers affordable and accessible remedial teaching programs to children and youth 5-18yrs with suspected or diagnosed learning differences. Provides individualized one-on-one instruction to give children access to the tools to increase self-esteem and academic success. Also offers comprehensive bursaries, advocacy support for parents, and other programming such as social skills sessions, speech clinic, summer camps, online tutoring, and more.
Ministry of Children & Family Development —Services to Children with Support Needs
Ministry of Children & Family Development —Services to Children with Support Needs
604.660.590
300-5172 Kingsway, Burnaby
Provides support to children with special needs.
Monarch House
Monarch House
604.205.9204 www.monarchhouse.ca
Offers assessments for diagnosis which follow BCAAN standards. Provides services to individuals 18yrs and under diagnosed with Autism Spectrum Disorder and other developmental disabilities.
Neil Squire Society
Neil Squire Society
604.473.9363 www.neilsquire.ca info@neilsquire.ca
Provides employment services, computer tutoring, and assistive technology for people with disabilities.
Pacific Autism Family Centre
Pacific Autism Family Centre
604.207.1980 www.pacificautismfamily.com
Brings together state of the art resources for research, information, learning, assessment, treatment, support, and building capacity to address the lifespan needs of individuals with Autism Spectrum Disorder (ASD), and their families across BC. AIDE Library Includes over 2000 autism-related books, e-books, audiobooks, DVDs, and games that can be shipped to any BC resident for free.
Planned Lifetime Advocacy Network (PLAN)
Planned Lifetime Advocacy Network (PLAN)
778.819.1726 www.plan.ca hello@plan.ca
Provides advocacy, person-centred planning, and personal support networks to empower people with disabilities and their families to build safe, secure, supportive, and inclusive communities to live in. Collaborates with family to ensure a network of caring relationships, a sound financial plan, supported decision making, and opportunities to contribute. Workshops on RDSP, wills, trusts, and estate planning are also available.
posAbilities
posAbilities
604.299.4001 www.posabilities.ca info@posAbilities.ca
Supports individuals of all ages with developmental disabilities. Services include behaviour consultation; community inclusive art, theatre, social, and recreational programs; employment services; explore journey facilitation; and home or shared living supports. No fee for government-funded services.
Progressive Housing Society
Progressive Housing Society
604.522.9669 www.progressivehousing.net info@progressivehousing.net
Provides community based support services and housing assistance to those experiencing mental health and substance use issues, the homelessness or those at risk of homelessness.
SPARC BC
SPARC BC
604.718.7744 www.sparc.bc.ca/parking-permit 1.888.718.7794
Parking Permit Program Provides parking permits for people with disabilities.
Accessibility and Enforcement Line
Accessibility and Enforcement Line
604.718.7734
Spinal Cord Injury BC
Spinal Cord Injury BC
1.800.689.2477 www.scibc.ca 604.324.3611
Provides current, comprehensive information for persons with spinal cord injuries and other physical disabilities. Offers information on housing, government benefits, equipment, transportation, and recreation options, as well as unique programming, events, and opportunities for peer connection across the province. Peer Program Provides educational and social events for persons living with spinal cord injury, their family, and friends where learning and social connections can lead to an improved quality of life.
SCI Info Database
SCI Info Database
www.sci-bc.ca/info-database
Provides online encyclopedia with more than 800 current and comprehensive resources for people with spinal cord injuries and related physical disabilities, and their families.
SCI Marketplace
SCI Marketplace
www.sci-bc.ca/marketplace
Provides online forum for buying and selling disability related equipment (wheelchairs, lift-equipped vehicles, scooters) and finding accessible housing and employment.
Spectrum Society for Community Living
Spectrum Society for Community Living
604.323.1433 www.spectrumsociety.org
Offers community-based services for people with disabilities, encouraging them to lead their own lives, express themselves, build personal networks, and find their voice in society. Delivers community living workshops through Spectrum Learning and publishes community living books and DVDs through Spectrum Press.
Together Speech & Language Services
Together Speech & Language Services
604.767.3335 www.togetherspeech.com
Offers in-home speech and language services for children, youth, and adults with Autism Spectrum Disorder and other neurological and developmental disabilities. Works together with individuals and families to help them reach their full potential by providing speech therapy for language disorders, speech sounds, social communication, using AAC (augmentative and alternative communication), aphasia, brain injury, and more.
Variety —the Children’s Charity
Variety —the Children’s Charity
604.320.0505 www.variety.bc.ca info@variety.bc.ca
Provides support to children with special needs covering medical and mobility equipment, physiotherapy, speech therapy, and counselling related to mental wellness.
Vision Loss Rehabilitation Canada (VLRC)
Vision Loss Rehabilitation Canada (VLRC)
604.431.2121 British Columbia
1.800.563.2642 www.visionlossrehab.ca
Provides training that enables people who are blind or partially sighted to develop or restore key daily living skills, helping enhance their independence, safety, and mobility.
Wavefront Centre for Communications Accessibility
Wavefront Centre for Communications Accessibility
604.736.7391
TTY: 604.736.2527
www.wavefrontcentre.ca
Provides hearing tests, recycled hearing aids, and specialized equipment for the deaf and hard of hearing. Sign language and interpreting services, counselling, and employment services are also available.
Indigenous People
Indigenous People
Indigenous Community Services
Indigenous Community Services
ACCESS —Essential Skills for Aboriginal Futures
ACCESS —Essential Skills for Aboriginal Futures
www.accessfutures.com 604.913.7933
Delivers a diverse assortment of education, training, counselling, support, and financial services to help urban Aboriginal community overcome barriers to success and self-sufficiency. Education programs include: Trades Training & Apprenticeship Programs, Essential Skills, and Employment Assistance Services Program.
Aboriginal Legal Aid in BC
Aboriginal Legal Aid in BC
https://aboriginal.legalaid.bc.ca/
Aboriginal community legal workers provide legal information and limited advice services to Aboriginal peoples living on or off reserve. Resource and publications on various issues are available through website.
BC Aboriginal Child Care Society (BCACCS)
BC Aboriginal Child Care Society (BCACCS)
604.913.9128 www.acc-society.bc.ca
Offers workshops, training, and education opportunities. Advocates for early years, shares resources and research to ensure every Indigenous child in BC has access to spiritually enriching, culturally relevant, and high quality early learning and childcare. Hosts two Aboriginal Head Start Programs in Vancouver (Eagle’s Nest and Singing Frog).
Fraser Region Aboriginal Friendship Centre
Fraser Region Aboriginal Friendship Centre
604.595.1170 www.frafca.org
Supports the preservation of Aboriginal culture, languages, and traditions. Provides education, social, and recreation services for Aboriginal peoples of all ages. Call or check website for latest program updates. Check Facebook for more programs. Housing program finds accommodation and small subsidies for families with low income.
National Indian Residential Crisis Line
National Indian Residential Crisis Line
1.800.721.0066
School Survivors Society
School Survivors Society
www.irsss.ca
Provides physical, emotional, intellectual, spiritual growth, development, and healing through culturally-based values and guiding principles for survivors, families, and communities.
Indigenous Health Liaison Program
Indigenous Health Liaison Program
1.866.766.6960
Provides referrals, advocacy, and support to Aboriginal patients ensuring access to appropriate and culturally safe health care and community services. Kids’ Stop —
Indigenous and Northern Affairs Canada
Indigenous and Northern Affairs Canada
www.canada.ca/en/indigenous-northern-affairs
Provides information on Aboriginal history, cultures, languages, games and stories, and classroom resources for teachers.
Metis Family Services
Metis Family Services
604.584.6621 www.metisfamilyservices.ca
Provides supportive information and services to help nurture, promote, and protect balance in Metis families.
Ministry of Children & Family Development —Indigenous Child and Family Services—Indigenous Child and Family Services
Ministry of Children & Family Development —Indigenous Child and Family Services—Indigenous Child and Family Services
604.660.9544
2nd Fl, 201-7645 Kingsway, Burnaby
Provides supportive and protective services to Aboriginal children and families.
NEC Native Education College
NEC Native Education College
604.873.3772 www.necvancouver.org
Private college works to strengthen Indigenous communities through accredited programs that lead to employment and higher learning.
Pacific Association of First Nations Women
Pacific Association of First Nations Women
604.872.1849 www.pafnw.ca info@pafnw.ca
Assists Aboriginal women and their families with health and social services issues.
Spirit of the Children Society
Spirit of the Children Society
604.524.9113 www.sotcs.ca
201-768 Columbia St, New West
Supports and strengthens Aboriginal families by providing information, resources, programs, and services.
Urban Native Youth Association
Urban Native Youth Association
604.254.7732 www.unya.bc.ca
Offers programs for Indigenous youth including education and training, advocacy, and support services that respond to their immediate and long term needs.
Vancouver Aboriginal Friendship Centre Society
Vancouver Aboriginal Friendship Centre Society
www.vafcs.org 604.251.4988
1607 E. Hastings St, Vancouver
1607 E. Hastings St, Vancouver
Provides programs within health and welfare, social services, culture, education, and recreation for Indigenous peoples while maintaining cultural connection and practices.
Vancouver Native Housing Society
Vancouver Native Housing Society
604.320.3312 www.vnhs.ca
Provides safe, secure, supportive, and affordable housing to families and individuals, with priority for the Indigenous community.
LGBTQ2SAI+ Community
LGBTQ2SAI+ Community
Gender Diverse Community Supports
Gender Diverse Community Supports
HIM —Men’s Sexual Health Centre
HIM —Men’s Sexual Health Centre
604.488.1001 www.checkhimout.ca
Provides physical, sexual, social, and mental health services for communities of gay, bi, and queer men, as well as two-spirit and gender diverse people (GBT2Q) in BC. Services include HIV and STI testing, counselling, online sexual health resources, and virtual groups and events.
Trans Care BC
Trans Care BC
1.866.999.1514 www.phsa.ca/our-services/programs-services/trans-care-bc transcareteam@phsa.ca
Works to ensure people have the information they need to access gender-affirming health care and supports. Supports those who identify as Trans, Two-Spirit and gender diverse, their families, friends and loved ones, as well as service providers.
I Belong
I Belong
236.991.0107 www.mosaicbc.org/i-belong
Offers a safe and welcoming space for LGBTQIA2+ newcomers to meet new people, share experiences, and make positive changes through one-on-one social mentorship, group counselling, and a peer support group.
Pflag Vancouver
Pflag Vancouver
604.626.5667 www.pflagvancouver.com info@pflagvancouver.ca
Offers support, education, and resources on sexual orientation, gender identity/expression for LGBT2Q+ individuals, their families and friends. Offers telephone support line and monthly support group meetings. For more information look up on Facebook as Pflag Vancouver.
QMUNITY
QMUNITY
604.684.5307 www.qmunity.ca
1170 Bute St, Vancouver Offers a variety of services and support for the LGBTQ2SAI+ community, including information and referral services, drop-ins and one-on-one support, peer support groups, low-cost and free short-term counselling, education and training services, and social events.
Youth Services (14-25yrs)
Youth Services (14-25yrs)
youth@qmunity.ca
Older Adult Services (55+) seniors@qmunity.ca
Volunteer Inquiries volunteer@qmunity.ca
Immigrants & Newcomers
Immigrants & Newcomers
Immigrant & Newcomer Services
Immigrant & Newcomer Services
BC Newcomers’ Guide to Resources & Services
BC Newcomers’ Guide to Resources & Services
www.WelcomeBC.ca
Offered in 11 languages. Check website for updated information. Printed copies of the guide can be picked up at your local library or ordered online.
Back in Motion —Career Paths for Skilled Immigrants
Back in Motion —Career Paths for Skilled Immigrants
www.careerpaths.ca 604.575.3800
Provides occupation-specific resources and support to help immigrant job seekers move into careers that match their qualifications.
BIPT —Burnaby Intercultural Planning Table
BIPT —Burnaby Intercultural Planning Table
www.bipt.ca
Website compiles news stories, reports, and resources that document and investigate immigrant issues at the local, regional, and national level. Provides an inventory of organizations and people who help newcomers integrate successfully into the community.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
604.431.0400 www.burnabynh.ca
Provides newcomers with first language settlement and integration services and support. Includes programs for individuals, families, youth, and seniors in 12 languages with focus on newcomers’ access to Canadian benefits, settlement resources, and opportunities for community engagement. Case management support is provided for multi-barrier cases with complex needs.
Conversations for Life
Conversations for Life
604.374.5465 www.gv.ymca.ca/programs 778.990.4856 connections@gv.ymca.ca
Offers newcomers (Permanent Residents and Convention Refugees only) with English skill building, networking, and tips on being successful in Canada. Trained facilitators will help you practice English through short presentations and discussions focused on different topics.
International Credential Evaluation Service
International Credential Evaluation Service
604.432.8800 www.bcit.ca/ices
Evaluates the credentials of people who have studied in other provinces or countries, and determines comparable levels in British Columbia and Canadian terms.
Pacific Immigrant Resources Society
Pacific Immigrant Resources Society
604.298.5888 www.pirs.bc.ca
Offers programs for immigrant women and their children.
Journey Home Community Association
Journey Home Community Association
604.568.4892 www.journeyhomecommunity.ca
Provides newly arriving refugee claimant families in Greater Metro Vancouver area with housing assistance, basic needs, resettlement resources, and assistance establishing a support network.
ISSofBC
ISSofBC
www.issbc.org
207-7355 Canada Way, Burnaby 604.395.8000 280-610 6th St, New West 604.522.5902
Provides immigrants and refugees with first language settlement services, community connections, specialized programs for women, seniors and youth, career services, language classes, digital literacy learning support, and more. MAP Settlement Case Management Program Provides wraparound case management support for newcomers facing added barriers to their integration in Canada. Also provides one-on-one support, group services, referrals, and case conferencing. For permanent residents and protected persons only. Justice Education Society of BC www.immigrantlegal.ca Provides free legal information, education, and resources for newcomers and the people working with them.
MOSAIC Settlement Programs
MOSAIC Settlement Programs
604.254.9626 www.mosaicbc.org/services/settlement
Offers a variety of programs to support Permanent Residents, Naturalized Citizens, Work Permit Holders, international students, migrant workers, and refugees. Individual consultations, referrals, social mentoring, workshops, and group activities are available.
MOSAIC Refugee Programs
MOSAIC Refugee Programs
604.254.9626 www.mosaicbc.org/services/settlement/rsip/
Refugee Claimant Settlement & Integration Program Supports the specific needs of refugee claimants of all backgrounds, ethnicities, sexual orientation, and genders, including asylum seekers, non-status, and stateless persons. Private Sponsorship of Refugees Program Offers case management in collaboration with sponsorship groups working to resettle refugees, and provide initial resettlement support.
Progressive Intercultural Services (PICS)
Progressive Intercultural Services (PICS)
604.596.7722 www.pics.bc.ca
Provides a broad spectrum of programs and services including employment programs, settlement services, language training, social programs, and housing services. Programs assist immigrants, seniors, farm workers, women and youth
Settlement Workers in Schools (SWIS)
Settlement Workers in Schools (SWIS)
Connects immigrant and refugee families to school, community, and government resources.
Burnaby School District Welcome Centre
Burnaby School District Welcome Centre
http://swis.burnabyschools.ca 604.296.6936
New Westminster Schools
New Westminster Schools
www.mosaicbc.org/swis 604.522.3722 x180
SUCCESS Settlement Services
SUCCESS Settlement Services
604.430.1899 www.successbc.ca
Provides free Immigrant Settlement and Integration Services to connect new immigrants with government services, key community resources, and labour market information. Programs are offered in English and in many other languages through individual appointments and group information sessions.
Vancouver & Lower Mainland
604.436.1025
Multicultural Family Support Services Society
Multicultural Family Support Services Society
www.vlmfss.ca againstviolence@vlmfss.ca
Provides culturally and linguistically sensitive services in over 20 languages to immigrants, refugees, no-status, and visible minority women and their families who are experiencing family violence. Open Mon-Fri, 9am-5pm. By appointment only.
YMCA Social and Educational Events
YMCA Social and Educational Events
604.374.5465 www.gv.ymca.ca/programs 778.990.4856 connections@gv.ymca.ca
Offers free monthly events to help newcomers (Permanent Residents and Convention Refugees only) learn new things, make friends, practice English, and have fun. Must register at Eventbrite
Recreation & Community
Recreation & Community
Volunteers
Volunteers
Burnaby Community Services
Burnaby Community Services
604.299.5778
Burnaby Meals on Wheels
Burnaby Meals on Wheels
604.299.5754 www.BbyServices.ca www.BurnabyMeals.ca
Offers a wide variety of volunteer opportunities, seasonal to year round. Areas include Burnaby Christmas Bureau, summer events, seniors transportation drivers, reception, meal delivery, income tax preparation, and form completion. See website for more information.
Burnaby Neighbourhood House
Burnaby Neighbourhood House
South: 604.431.0400
North: 604.294.5444
www.burnabynh.ca
Offers opportunities for community members to volunteer in a wide range of programs, build skills, give back to your community, and gain Canadian work experience. Call for information. Charity Village www.charityvillage.com Online source of information, jobs, services, resources, and volunteer opportunities for the non-profit community.
Go Volunteer
Go Volunteer
604.875.9144 www.govolunteer.ca
Online databases connects community volunteers to local non-profit organizations.
Seniors Services Society
Seniors Services Society
604.520.6621 www.seniorsservicessociety.ca volunteer@seniorsservicessociety.ca
Offers volunteer opportunities including: Meals on Wheels Runners/Drivers, Medical Transport Drivers, Grocery Order Takers, Bus Outing Host, Support Callers, and Reception.
Volunteer Burnaby
Volunteer Burnaby
604.294.5533 www.volunteerburnaby.ca
Promotes volunteerism and citizen participation through recruitment and referral of volunteers to non-profit community service agencies.
Volunteer Grandparents604.736.8271 www.volunteergrandparents.ca info@volunteergrandparents.ca
Connects generations through three key mentoring programs: Family Match Program Adults 50+ are matched with children 3-14yrs, who do not have grandparents living locally. School Grandparent Program Screened seniors offer children support with literacy skills in the elementary school setting. Letters to Seniors Program Youth and seniors are matched as pen pals.
Environment & Recycling
Environment & Recycling
Burnaby Solid Waste and Recycling
Burnaby Solid Waste and Recycling
604.294.7972
www.burnaby.ca/garbageandrecycling solidwasteandrecycling@burnaby.ca
Burnaby Eco-Centre
Burnaby Eco-Centre
burnaby.ca/ecocentre
4855 Still Creek Dr, Burnaby Open Mon-Sun, 8am-4pm.
Composters & Rain Barrels Reduce waste and conserve drinking water by using a backyard composter and installing a rain barrel for watering gardens. Barrels are available for purchase at the Burnaby Eco-Centre. Large Item & Appliance Pickup www.burnaby.ca/bulkyitem Pickup service of furniture, mattresses, and appliances for Burnaby residents who receive weekly garbage and recycling collection from the city.
Coquitlam Transfer & Recycling Station
Coquitlam Transfer & Recycling Station
604.681.5600 www.metrovancouver.org/services/solid-waste/
1200 United Blvd, Coquitlam See website or call for a full listing of accepted items, days, and times of operation.
Kidney Foundation of Canada
Kidney Foundation of Canada
604.408.2277 www.kidneycar.ca
Kidney Car Program
Kidney Car Program
1.800.585.4479
Donate unwanted vehicles to the Kidney Foundation. Receive a free tow and tax receipt. Call for pick-up.
Recycling Council of BC
Recycling Council of BC
604.732.9253 www.rcbc.ca
Provides information on waste reduction, reuse, recycling, and proper disposal of all materials including household hazardous products. Depo locations available online.
Return-it (Encorp Pacific Canada)
Return-it (Encorp Pacific Canada)
604.473.2400 www.return-it.ca
Visit website for locations and accepted items. 409 Boyne St, New West
Libraries & Recreation Centres
Libraries & Recreation Centres
Burnaby Public Library
Burnaby Public Library
www.bpl.bc.ca
Cameron Library
Cameron Library
604.421.5454 9523 Cameron St, Burnaby
Tommy Douglas Library
Tommy Douglas Library
604.522.3971 7311 Kingsway, Burnaby
McGill Library
McGill Library
604.299.8955 4595 Albert St, Burnaby
Bob Prittie Metrotown Library
Bob Prittie Metrotown Library
604.436.5400 6100 Willingdon Ave, Burnaby
New West Public Library
New West Public Library
www.nwpl.ca Main Branch 604.527.4660 716-6th Ave, New West
Queensborough Library
Queensborough Library
604.636.4450 920 Ewen Ave, New West
Burnaby Home Library & Accessible Service
Burnaby Home Library & Accessible Service
604.436.5423 www.bpl.bc.ca
Delivers materials for free to Burnaby residents confined to their home for a minimum of three months due to ill health frailty, visual or physical disability. Audiobooks and audiobook readers for residents with perceptual disabilities.
New Westminster —Home Library Services
New Westminster —Home Library Services
604.527.4650 www.nwpl.ca
Delivers materials free of charge to New West residents who are confined to home, facility or hospital due to ill health, frailty, visual or physical disability. Select from books, audio books, music, magazines, and DVDs.
Burnaby Parks, Recreation & Cultural Services
Burnaby Parks, Recreation & Cultural Services
604.294.7450 www.burnaby.ca/active
Offers a variety of leisure services and activities for all ages, interests, and skill levels. Check the Leisure Guide for more information and schedules for all facilities.
Bill Copeland Sports Centre
Bill Copeland Sports Centre
604.297.4521
Bonsor Recreation Complex/Pool
Bonsor Recreation Complex/Pool
604.297.4597
Cameron Recreation Complex
Cameron Recreation Complex
604.297.4456 C.G.
Brown Memorial Pool
Brown Memorial Pool
604.297.4520
Christine Sinclair Community Centre
Christine Sinclair Community Centre
604.320.2222
Edmonds Community Centre/Pool
Edmonds Community Centre/Pool
604.297.4838
Eileen Dailly Leisure Pool
Eileen Dailly Leisure Pool
604.298.7946
Kensington Complex
Kensington Complex
604.297.4535
Willingdon Community Centre
Willingdon Community Centre
604.297.4526
New West Parks & Recreation
New West Parks & Recreation
www.newwestcity.ca/parks-and-recreation
Offers a variety of leisure programs and drop-in services for all ages. Rentals of gyms, fields, community halls, and ice time are also available.
Canada Games Pool
Canada Games Pool
604.526.4281
Centennial Community Centre
Centennial Community Centre
604.777.5100
Moody Park Arena
Moody Park Arena
604.525.5301
Queen’s Park Arena
Queen’s Park Arena
604.777.5111
Queensborough Community Centre
Queensborough Community Centre
604.525.7388
People Without Housing
People Without Housing
Coquitlam Emergency Shelter
Joy’s Place
BC 211
People Who Use Drugs
People Who Use Drugs
Hope for Freedom Society
Hope for Freedom Society
Tri-Cities Opioid Agonist Treatment Clinic
Stride with Purpose Mobile Health Van
Newport Public Health Unit
Newport Public Health Unit
Survivors of Trauma
Survivors of Trauma
Tri-City Transitions Society
Family Services of Greater Vancouver
Burnaby/New Westminster Community-Based Victims Services: Domestic Violence Response Program, Domestic Violence Response Unit
Seniors Living Alone
Seniors Living Alone
Indigenous Communities
Indigenous Communities
Multi-Language Support
Multi-Language Support
Refugee Supports
Refugee Supports
Safer Sex Work
Safer Sex Work
Tri-City Transitions Society
Access Youth Services
Stride with Purpose Health Van
WISH Drop-In Centre Society
Child & Youth Services
Child & Youth Services
ACCESS Youth Outreach Services
BC 211
BC Employment & Income Assistance Office
Fraser Health Crisis Line
Hope for Freedom Outreach
Rent Bank
Stride with Purpose
“Talking Helps” Counselling Program
Mental Health Outreach
Mental Health Outreach
Tri-Cities Mental Health & Substance Use Centre
Food Supports
Food Supports
SHARE Food Banks
Food for Families Food Bank
Club Freedom Prayer Walk
Club Freedom Hot Meal
Greater Vancouver Food Bank
Greater Vancouver Food Bank
Don’t Go Hungry
Holy Trinity Cathedral
Muslim Food Bank Services
Ryan’s Rainbow: Emergency Food Outreach
Emergency Food Outreach
Chronic Disease Management
Chronic Disease Management
Real Canadian Superstore Walk-in Clinic
Real Canadian Superstore Walk-in Clinic
Eagle Ridge Hospital Emergency
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